O'Reilly Auto Parts
3934 Pacific Avenue Southeast, Lacey, WA 98503
Hours open
Monday:
7:30 AM - 10:00 PM
Tuesday:
7:30 AM - 10:00 PM
Wednesday:
7:30 AM - 10:00 PM
Thursday:
7:30 AM - 10:00 PM
Friday:
7:30 AM - 10:00 PM
Saturday:
7:30 AM - 10:00 PM
Sunday:
8:00 AM - 8:00 PM
Photos
Location & Phone number
About the Business
O'Reilly Auto Parts is a one-stop shop for all your car repair and electronics needs. Located at 3934 Pacific Avenue Southeast in Lacey, Washington, this store offers a wide range of automotive parts, tools, and accessories to help you keep your vehicle running smoothly. Whether you're looking to upgrade your car's electronics or simply need a replacement part, O'Reilly Auto Parts has you covered. With friendly and knowledgeable staff, you can trust that you're getting the right products for your vehicle. Visit O'Reilly Auto Parts today for all your automotive needs.
Reviews
"Stood at the counter ready to purchase. Kid behind the counter couldn't be bothered. Was not helping anyone else. Never made eye contact or acknowledged me and was standing there, 4 feet away, making my presence very well known for at least a minute. Just stared into his computer, then walked right by me and headed to the back. Not a single acknowledgement of my existence. You spend all your time and advertising money getting the customer to come in and choose to part with their hard earned money in your store and that's your performance. Kid should be working on the line a few doors down."
"I was surprised at the quality of service from the guys behind the counter at this O'Reillys. I definitely got the vibe they were retired mechanics (who don't want to bust their knuckles any more) rather than the super incompetent young guys at a lot of parts stores"
"A customer should never be made to feel like they're stupid or they're a problem when they come in needing assistance. Regardless of if hey are or not that's beside the point and goes double for the automotive industry. People don't intentionally blow a tire, lock their keys inside, or leave their lights on and kill the battery. They already feel annoyed and God customer service would be recognizing that and then putting forth the effort that lets them know they're in good hands. Unfortunately I do not have such an experience. I feel like I was a burden to them and unwelcome to come back in the future. The phrase "Kill 'em with kindness" should be a customer deserve reps mantra."
"Another Outstanding experience. Tonight David took the time to walk me through a perplexing transmission issue concerning fluid levels, shifts, procedures, etc and most importantly to check if your transfer case had popped into neutral (the actual problem). By having a good look at everything though, I detected a coupling leak and topped off the fluid which was getting dangerously low, thereby, surely saving the whole unit. Much thanks to the whole crew there! I've had many positive outcomes working with them. I recommend this store whole heartedly."
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