Rooter Hero Plumbing & Air of San Diego

"Had the drain line from our Casita to our Septic back up. Rooter Hero had Arturo at our home in a couple of hours. He worked on our system from 4-8 PM and back the next morning to complete the job. With Dennis the next day they were able to pinpoint issues and worked up a plan to correct them. Great work with long hours, all with great customer service keeping us totally appraised on status and next steps. Thrilled with their efforts to resolve our clogged drain line."

"Great experience with Rooter Hero. Scheduling the appointment was easy and they stayed in touch as the appoint time drew near. The tech', Peter, arrived on time and did a great job; very helpful, very professional. Would definitely recommend Rooter Hero."

"Jason arrived on time and surveyed the situation. Provided me with options. Choose a remedy and the work was completed within the estimated time. All work was efficiently performed and Jason left the job site cleaner than he found it. I recommend Jason and Rooter Hero!"

"We had an emergency backed up drain. Jason was excellent - he arrived quickly, he was very responsive, clear and fixed our issue. He gave us a lot of good information on how to avoid backed up drains in the future. His service was great! Would definitely recommend him."

"They did exactly what they said they'd do for a reasonable price. They charged $77 to clear the drain, which they did. Actually Jason was able to spend quite some time explaining the problem. He said it could be a "belly" which apparently is a pretty common problem in older houses, which actually means that the sewer pipe sags down near the center, allowing for lots of crud to collect in the middle... ... the funny thing is that after spending quite a long time explaining all this to me (twenty minutes or half an hour) after they cleaned the pipe, while they were talking, I had the tap on all that time. They left and got in their truck, and I went back and was shocked to find that the sink was over flowing all over the cabinets and flooring... so I ran out and caught them before they left. They came back and cleared it up a second time. So Jason recommended that I get the sewer checked by camera, which would cost another $250. They didn't have a camera that worked in my sewer, so they had to come back to do that, and that still didn't work, so I ended up getting the camera work done by a different plumber for the same price. I attached that video from the other plumber to show what it looked like after they cleaned it. The other plumber confirmed that it was a so-called "belly" that Jason called it, and said I will need to clean it out every once in a while, and that was probably the best way to deal with it. Think of it as maintenance, like an oil change for your car... All that said, they did end up cleaning it for the $77 they originally quoted. I also paid extra ($250) for the camera work by another plumber. I called many other places, and that was the lowest price i could find."