Petco Grooming

"Bianca is a great groomer who took excellent care of Maya, when I picked her up I could tell Maya had a great experience with Bianca. Thank you for your professionalism!"

"Stay away. Our dog looked FAR better before the grooming service than after. Uneven tufts of hair all over, whiskers cut super short, cut so short on rear that they nicked him which caused irritation."

"Vincent was the only good groomer here but he has recently left . I took my dog Roxy (who was a senior dog) for years and while she hated grooming, she loved Vincent. Unfortunately Roxy passed away last year after getting one last Halloween groom from Vincent(Vincent if you ever see this please reach out). My 1 star review is for the awful customer service on the phone. I called to ask about Vincent, not knowing he left prior and while trying to tell the lady on the phone that I was reaching out because he use to groom Roxy and Roxy passed away, I get cut off. I get your busy, but have some respect for the people you’re talking to to not cut them off ??? Disrespectful."

"What a horrible first experience! My husband and I are first time Dog parents and are super bonded with our 5 month old puppy. We rescued her about a month ago and decided we should take her to our local Petco to get her nails trimmed and showered. The check in was okay, our Dog's groomer (Vincent T.) told us it would be about an hour. When my husband went to pick her up, he paid and left. When she got into our car I noticed she was crying a lot, to the point where her face was super wet under her eyes. Since we are new to this we assumed it was because she was missing us but it seemed to be more. We ran a couple errands with our pup in the back seat still crying. When we got home, we tried to console her and give her lots of love. We picked her up and noticed her carpal pad was cut on both sides. We were super upset and felt horrible for taking her there. We called Petco and they said to call tomorrow as the grooming department was closed. When we called the next day, (not to get anything but to make sure this doesn't happen to any other dog) we spoke to the grooming department's manager Bianca. She was very dismissive and said that there is NO way that the groomer (Vincent T.) cut our puppy since he has 6 years of experience. She told us there is nothing she can do. We will obviously not be taking our puppy to Petco Grooming anymore. I'm beyond disappointed as we just wanted to ensure the groomer was aware and that this does not happen again. PLEASE do not take your dogs there."

"First three pictures are him after grooming and the fourth photo is before grooming (more photos from before: @miso.toypoodle) I’m not the type to leave bad reviews but I really wish I could give this place negative stars. First of all, my dog is a 6lbs toy poodle. According to their website, any dog under 10lbs should be considered XS. When I arrived to pick up my dog, the grooming manager insisted that he's a medium-sized dog and charged me for a 25-50lbs dog. Next, they clearly did not care enough to even his fur out. You can see in the photo attached, his neck hair is all over the place. After we got home it took me 5 seconds to cut that off...how hard is that?? They also somehow messed up his head...he’s a poodle so he’s not supposed to have this “middle part” that they gave him. Their groomers are definitely not trained to groom according to breed standards as they claim to be. In addition to that, they clearly did not brush him out before drying or even bothered to brush at all (just look at his tail). I’m also attaching a photo of my clothes after I picked him up...he’s a non-shedding dog so they either did not clean up his hair after the groom, or he was left in an unsanitary crate. When I called to express my dissatisfaction, the grooming salon manager was extremely unprofessional and did not even apologize for the negative experience. Moreover, she blamed my dog for all the aforementioned issues. Overall I'm appalled by their lack of skill, care, and professionalism. They clearly do not care about their customers (or their dogs), and it's evident that they're just clocking in their hours. I hope this review saves at least one pup from a horrendous experience at Petco grooming."