Melrose Veterinary Hospital

"I made an appointment for a first time puppy visit, and when I showed up they refused to see me due to double booking on their end. Everyone was super rude and apathetic, none of the receptionists offered a smile when I checked in or any real apology once they informed me of their error. I will not be returning, what a waste of time and resources to get here. They didn't even bother to call me to tell me they canceled my appointment. Unprofessional and unacceptable."

"They failed to diagnose my puppy's ear infection because the dr. didn't "think there was anything wrong" instead of running an analysis on his smelly, dark red ear discharge. She said it's debris and only gave me medicine because I insisted twice. The flea medicine they gave us was expired. They failed to inform me of the type of microchip they would give my dog and now he needs to get rectal temperature readings for the rest of his life instead of remote ones. I never would have gotten the one they carry if I had known that. Small waiting area and quite the waiting time."

"7 Years down the drain in 5 minutes. I have been taking both of my dogs to Melrose Vet for the last 7 years. Every time they get sick, every time they get hurt, to buy joint supplements, vaccines, and even taking them every two weeks for nails/anal glands. I'm there at least twice a month with them. NOT ANYMORE! My dog is allergic to the lepto vaccine. For 5 years, the routine has been Benadryl shot -> Lepto Vaccine -> Observation -> Take home Benadryl. Well, for the last two years they have taken out the observation. I understand, they aren't baby sitters. I can wait in the lobby. But today! Today they decided to send a tech out by the name of Corine to talk to me like I'm a child. I asked them for take home Benadryl for her on the phone nearly a month ago when I made the appointment for her. I asked for it again at the front at check in. She came out to tell me that it wasn't necessary since they gave her the Benadryl shot. My routine for 5 years has always been take home Benadryl. Rather than explaining to me what changed, she decided to start an argument with me about how "We had this same conversation last year." (No, we didn't). "I don't see it in the chart." "You can get it over the counter, we are so busy." (She repeated this 5 times.) "You should have called ahead of time." (I did). Then, when I told her I was getting frustrated, and that I would look for another vet if nothing got better she said "I'll get your medical records." and walked away. And her tone the entire time was like a kindergarten teacher addressing a room of 5 year old's. I have never in my 7 years of going here felt so disrespected. I'm genuinely saddened. I've been taking my dogs here for 7 years. I like all but one doctor there. I genuinely like many of the techs there. However, I will not tolerate being disrespected. Not one person tried to step in and make it right when I was clearly upset. This shows me I'm not as valued as I once thought. I'll be taking my dogs and my money elsewhere."

"All of the staff are courteous and efficient. The vets have proven trustworthy and I feel like their recommendations are given to provide the best care, but also allow you to consider costs involved. My dog has been a patient for 4 years and care has been consistent."

"They care about my cats! I trust them to provide the best care. Some clinics that treat dogs, cats and other fur people don't seem to have the heart for cats. I like all the veterinaries at Melrose because they seem to love all animals. All the techs are super!"