Aqua Lab Aquaria 955 Lincoln Avenue, San Jose, CA 95126

"In-person shopping experience is good. Store is clean and the owner is helpful answering questions. However, communication is very, very, very poor. I purchased some items in-store on 11/25 including pre-ordering some plants. The owner told me the timeline for receiving those plants would be about a week... I follow up 12/8 and I receive a response via text "Eta next weekend"... okay... then I followed up and got a response on 12/13 that the owner was "ordering today... prob get them Friday"... What? I thought they would have placed the order with the vendor the day I placed the pre-order in store... and since writing this review on 12/22 I have not received any updates or my plants. Throughout this whole time I've been the one calling the store and texting myself and have never received a proactive update from them reaching out first. I am still waiting for an update. Getting through via the phone number is impossible (it always just rings and rings every time I try to call) and receiving responses via text message is very hit or miss. In short, it's been nearly a month since I placed some plants on pre-order and was told it would only take about a week to get them in. I've been patiently waiting to get these plants before filling and stocking my tank and it's just been a waste of time."

"My wife, son, and I stopped by just to check it out. We left very impressed. This is not your average big name store. This is a serious aquarium store. Fresh water fish,salt water fish, and live plants galore. The staff was helpful, yet not overbearing. They also sell tanks, stands, and everything else one would need to get started, or to just add to your current setup. If they don't have what you want, they will order it for you!"

"Purchased a fish tank online that was freight shipped to my home address. The fish tank was shattered upon arrival and after a week of emailing and numerous phone calls I finally got ahold of Kent. I was promised either a replacement that would ship out first thing the following week or a full refund including the $300.00 shipping fee. I opted for a replacement, but two weeks later I never received another fish tank nor a phone call or email with any updates. Another week passed and finally got ahold of customer service explaining the situation deciding to cancel the order and asked for a full refund. Another week passed and received an email for a gift card for canceling my purchase. Still waiting to hear back from Kent to fix my situation..."

"Came here to purchase my first larger tank and overall my experience was very positive. The guy who helped me was really nice and patient answering my questions (I'm very new to the hobby). They also have some really cool tanks setup for inspiration! My 12g long tank turned out well and I’d definitely come back if I was building out another tank."

"I love this aquarium shop. The owner, Kent, helped me pick out all the things I need to get started on my first salt water reef tank. Every time I come back they are very helpful and expand my knowledge of the hobby. They have tons of choices to stock my tank top from coral to fish."