Ukiah Valley Athletic Club

"Tried switching my account from access to all the gyms and taking my boyfriend off mine to the 24 hr option for myself only. So I buy a membership online, afterwards I go to the main office to get my key card. Everything went well fees were paid off and I was given my new key card for my new account. Fast forward like two or three months; payments have been made for my account automatically and I misplace my key card. I go back to the office to replace mine on 2/16 and there was a younger girl at the counter who was incredibly unwelcoming and rude. Maybe she’s having a rough night so I try to be super respectful but she was really getting on my nerves by how condescending she was acting after being pretty polite to her. When I give her the info to my account she brings up an issue, Apparently I have two existing accounts still under the same name and same phone number and I found out that I was supposed to be given a form to sign to cancel my original membership. I was not given a form, payments were not getting processed for my original account, last time I was in there fees were paid off, and payments have been made for my new account. At this point I am super confused and frustrated, she was very vague and unhelpful. She had me quickly sign a document I didn’t even get the chance to read or get a copy of and told me that the owner would call me. She proceeds to scan a key card and give it to me, I use it at the gym that night. Situation seemed kind of sketchy to me and so far I haven’t received any other info or call from the owner. This whole process almost made me want to cancel my entire gym membership altogether and I consistently go. And now my key card won’t scan after I just got a new one, so frustrating. Yikes."

"I called to find out about lap swimming. I was shocked at the outrageous prices and the woman on the phone was the so nasty I decided to make the hour drive to Santa Rosa YMCA where a day pass for swimming is $8.00. You can always count on the Y having great people who care about your health and wellness."

"I used to love going to this place. But lately it's turned into a bit of a mad house with unsupervised children and teenagers running around everywhere. I hope they get a little stricter on the rules when it comes to supervision."

"Lots of classes to try my favorite are Buti Yoga and pilates also Zumba the instructors are really helpful. The new ownership doing good job getting things done, new machines the awesome things is the childcare service you can just add your kids in to your account and enjoy 2 hours a day of free kid club access, kid yoga class on Sunday which Deborah is the awesome teacher also horse play with Nate on Saturday morning that so perfect for my energetic 6 years old. The staff are so kind and helpful just like your family, they occasionally offer parents night out for affordable price."