Costco Wholesale

"I want to share my experience with this Costco in the management staff. My 87 year-old father Travels to get to this Costco for his shopping from Mendocino. To do this he has to ask one of his daughters to take the day off and travel the two hours to get there. They did such a shopping trip yesterday and once the got home, they realized one of the items they purchased was really $50 more than they believed. I called on my father‘s behalf to explain what a hardship it is to return such an item and management services took good care of the issue. I want to thank Costco for always putting their customers first above the dollar. Kudos to Taylor in management services for taking her time and taking care of my father. We are lifetime Costco members and we will continue to be."

"Great way to save money around here. Very good deals if you take the time to stock up on stuff. Especially useful for bigger families or households. They also have great deals on electronics, beds, clothes, and just about everything you need can be found there. Wonderful store and staff."

"Saturday 02.17.24 2pm Excellent Costco, as all are, but gas was $4.499/gal whereas Costco SJ is $3.899/gal. Wasn't crowded at all on a weekend, so was easy to shop here as SJ Costcos are ALWAYS crowded. The gigantic 2-count cooked frozen lobsters (in-season) were so delicious ($11.99/lb) and super fresh, 1 of the lobsters even had eggs, which were so yummy! We prefer lobster over Dungeoness crabs. Rotisserie Chicken and BBQ Ribs looked like they were exceptionally popular here as they were nearly all sold out. Loved the greenhouse going for $1,349.99 even though it's made with plastic instead of glass windows. Jewelry section was very limited and didn't display the usually higher priced items (ie: the 10ct diamond tennis necklace) like all of the other Bay Areas have. But they had a nice selection of 14k yellow gold jewelry for great prices here."

"Dear Costco management, I love Costco, who doesn't, but this obsessive moving items around for the shopper to "meander around and stumble upon new treasures" is annoying, irritating and well underhanded. It's obvious why it is done. In Costco mission statement it states: taking care of members and employees. How does moving stuff around every day fit in the statement. The employees themselves don't know where items are most likely because swing shift probably doesn't let day shift know. Then again maybe that's intentional? Suggestions: have the one shift alert the other of the major item movement during morning meetings, so they a least have an inkling of were products are so when a member asks they sort of know the general location. Two move things around less often and three if you insist on moving things around put like things in like places. Example nuts with nuts not in some random place. Yes I experienced that. Walnuts were in a completely different location then the others. If you really want to "take care of membership and employees" stop moving things around every single day. Yes, I have walked out of the store twice because I was so frustrated and went elsewhere. Why because its annoying. Members and employees don't need items moved around for "our" benefit to find a new deal. It only benefits Costco, which I get you have the right to do what ever you like, but really every single day and twisting that around so its beneficial for the member...It's about filling up the cart and not convenience (which I guess you might agree with that). PS this may seem petty to some and maybe it is in the overall scheme things but it's very annoying and not about convenience. People love Costco, if they want something they will seek it out. There is no need to make that more complicated in the name of finding treasures. Thanks for letting me vent. Paul Borg (Willits)"