U-Haul Moving & Storage of Poway

"I wish I could give a 20 star review for Toby Anders! We were customers who had rented a trailer at a different location where the lights weren’t connecting to our truck due to us thinking it was a fuse from our truck, we drove off and then changed the fuse and had no luck. We drove into the U-Haul in Poway and received help from Toby. He went above and beyond to help us. We have never had such amazing customer service. Thank you so much Toby for all your help."

"They rent trucks with 1/8 tank of gas and ask you to put gas in the rental for supposed credit. They enter false mileage driven when the truck is returned. Make sure you document everything with pictures so you don’t get overcharged. And be prepared to wait at the counter. Employees are no where to be found. Completely unprofessional!"

"Ok, not gonna lie. I was nervous going the whole "U-Haul" route. But, I gotta say I was pleasantly surprised. From reserving the trailer over the phone, to picking up (took 5 mins tops), to the actual 5x10 trailer being rock-solid 10 hours across the 100 degree desert floor (little thing even had FOUR NEW tires on it), to dropping it back off (2 minutes tops), this was actually a really pleasant experience. Three thumbs up from me."

"I scheduled a hitch installation for my vehicle. U-haul online claimed I can go there at 4 pm, but there was no tech available on site. We rescheduled for another day, and it went very smooth. Please call ahead to confirm, don't trust u-haul's website. The installation was done in an hour. While they were working on it, I was able to continue to do my work thanks to their free wifi. Staff were polite and courteous. I have no experience with the other services they provide, but hitch installation was fine for my Subaru Crosstrek."

"Worst experience ever! Do not use Ubox for anything! I would rate less than one star if it were possible. Had a hard time getting Uhaul to pick up Ubox from my home once I had it loaded. Buyers wouldn't close until it was gone. Arrived at destination more than 10 days later than guaranteed date, actually more than two weeks but the guarantee date was moved forward online, causing me to have to sleep on floor in my new place waiting for my items to arrive. At one point I received an email from U-haul saying I will be notified once the U-box has been found on the boat. I only moved from California to Oregon. Antique sideboard marble top was cracked in half, see pictures. Filed claim and was denied any compensation. Told there was no sign of damage to U-box so not their fault. Definitely going to get the word out that Uhaul's Ubox is not the way to go!"