PostalAnnex+

"They are a local favorite. The service is excellent and I was very happy that they have a little gift area. You can get little items through handmade charcuterie boards."

"Went in for a passport photo. He asked if I needed to send it out. I said yes and went to my car to get the paperwork. He then told me it was $1 for a single USPS stamp. I asked if that is what a stamp is worth right now and he said “no it’s just what I charge to break up a book of stamps.” I said fine I’ll buy the whole book then. That ended up $15 for 20 stamps still 15 cents more than face value PER STAMP. I should have just sent it with my stamps at home. Wish he had just asked if I wanted to buy stamps rather than acting like he was being helpful just to get another sale."

"OMG!! A difficult task accomplished! A few weeks ago, I was asked by my grandson to ship a huge 80 lb. box. This huge box needed to be transported from one city in California to another (Poway, CA.. to Carson, CA. -Triple B Forwarders) then final destination shipped overseas to Guam. After several weeks went by searching trying to find a Carrier for Deliver, Shipment and the lowest rates possible from California to Guam. Made several calls too many carriers, moving and shipping companies but none guaranteed a date of delivery and within my budget. This package was so frustrating and wasn’t easy due to the size and the weight of the package. I was ready to give up. But then it came to me to check with the local Postal Annex store #23 in Poway, Ca. located just down the street from me. I remembered this Postal Annex had recently switched over to a new Owner and Management. I called the Postal Annex #23, OMG! Big surprise, things changed, I spoke to employee Mark, explained my situation and the problem of what I needed to do. Mark was extremely helpful and knowledgeable in his job, he took the time to answer all of my questions. He helped clarify many questions I had regarding the shipment! He understood and acknowledged the problems I had. He helped find the fastest and best coverage for me at a good price. And successfully made the shipment guarantee same day delivery and helped to speed up the process. Mark even called me to confirm that the package was ready to be transferred and ready to leave early the next morning. His emails were quick to respond to all communications about the details. The package was on ii’s way to Guam. Then just the other day, I needed copies and documents faxed. I went into the Postal Annex store. I was assisted by another employee, San, who took the time to answer and clarify many questions I had regarding what I needed to complete my transactions. My experience with the Postal Annex Store # 23, the team is really supportive and went the extra mile to make sure my package was successfully delivered, shipped and guaranteed delivery within a day as promised! The service is smooth and straightforward. The service exceeded my expectations. As new owners their service is much better, very friendly, helpful, patient and respectful towards their customers! After this package was shipped off and the delivery was confirmed. This changed my entire service doing business with postal mail and shopping carriers. I highly recommend all your mail, fax, copies and shipment service at this store. I recommend this store Postal Annex store # 23 to my family, friends and neighbors! Their customer service is truly outstanding compared to the previous owners. These employees really care about their customers' needs and satisfaction. Great and professional customer service! Thanks Mark and San! I’m really grateful for their service!"

"Came in on Saturday 1/8/2022 to over-night a 4oz envelope (I provided). $130 for delivery Monday morning. Envelope wasn’t received in Indiana until Thursday 1/13. Person there closed metal tab on envelope that didn’t seal it. I had to ask him to tape the end closed. I’ll be coming in this Saturday for a refund. Stay tuned!"

"The associates are always so friendly & helpful! I just dropped off textbooks and the woman working took them, tapped them up and ensured they went out! I never hesitate to use this location! Thanks to this location for being so wonderful as It is much appreciated!!"