Holiday Inn-Milwaukee/Brookfield

"Stayed for 1 night to let the kids swim. Pool looks nice but was completely over filled with unattended kids. There was a group of at least 30 young kids with only one 12 or 13 year old girl watching them. I'm assuming it was a birthday party because kids were leaving later in the day with gift bags. No towels at the pool. Only one towel in the room (for 4 people). Front desk said they'd have to wait for housekeeping to bring some(never happened). Called the front desk at 7pm for some bedding and pillows for the pull out bed and towels. The phone was constantly busy, so we went to the front desk. No staff there so I waited along with 3 other guests fpr 20 minutes who also said they had no towels or wash cloths. Nobody appeared, went back to the room to keep calling. My husband finally found someone in the hallway who said she'd bring us bedding but we'd have to wait because one of the kids from the pool area stole her keys? I felt bad because she seemed to be the only one working. She was very nice and did bring everything up later that night. I feel like staff was nice but the hotel is severely understaffed. Also only 1 elevator works so long waits. Pool is supposed to open at 9, we promised the kids a swim before check out. It was still being cleaned at 10:25 the last time we checked. Wouldn't stay again. Could be improved with more staff and someone enforcing the rules at the pool (adults must be present)"

"I enjoyed my stay , I was having a bad night from getting locked out my car to losing keys, room keys but The overnight manager Tonny who I asked what I can do to repay him just asked to right a review, so I am he was very helpful and called a lock smith to help me he let me in my room over and over because the computer was down. Now a days good people are hard to find and I’m glad this hotel had good people."

"Under new management, not sure if it's for the better. Disappointed that the hot tub was closed (again). They tried to update the rooms, but they still seem dated. They have a cool water art thing by the pool, but never refill the water in it, so it's half empty. I love the idea of soap/shampoo refillable bottles in the shower, but the holders for them are cheap and falling apart. Still, overall for the cost, it is a good value and I will stay here again. A couple management tweaks could make a big difference."

"What the reviews say is true. It STINKS literally. Room smells really bad. Hallways smell like Marijuana. The front desk does nothing about noise complaints. 2 in the morning, kids and adults running around screaming up and down the hall. Called and nothing happened. No hot water for one whole day. Pool and jacuzzi not working. Place is just plain bad"

"First impression was pulling up to the check-in area with some very loud people yelling obscenities to each out outside a car without license plates. Other folks were coming in and out of the hotel to the car for short periods of time. Check-in person was nice. She did her best to find us a room for our party and floor preference. Room type was unavailable and floor preference was good enough. Walking to our room, the pool area was very loud with significant illegal drug odor. 1 of 2 elevators were operational. Rooms were considerably outdated in need of significant detailing. However, the plumbing was operational and the air conditioning was cold. TVs and plug-ins were fully functional. The hideaway bed mattress was absolutely disgusting. There were blood droplets and brown/yellow stains. There was no protective cover or even sheets available in the room. We called the front desk for a different room. Unfortunately, she couldn't move us to a requested room as it "smells like smoke and no one wants to stay in there". They delivered some extra sheets and a blanket so 1 of us could at least sleep on the couch. Morning breakfast was pitiful. I saw bread next to a toaster and a 1/2 gallon, clear water jug 1/2 full of cocoa pebbles! Location was convenient for our needs and staff did the best they could with some obviously terrible management. Otherwise, I would highly recommend against staying here."