Tustin Cottages Townhomes

"Viewing Tustin Cottages was a delight. The floor plans are very luxurious and modern. Darren the agent was very professional and extremally knowledgeable. Tustin Cottages is definitely a place one would enjoy calling home."

"Staff is phenomenal. Community is getting better. Problem is there’s never any “budget” for maintenance requests. Parking is a nightmare. People don’t even use their garage for parking. Yet they are allowed to park outside with a pass. Multiple families to a home. Makes community look bad"

"Be incredibly aware when inquiring or touring this place. If you agree to even POTENTIALLY fill out an application fee, whether you even fill out or NOT, they will bill you $109. My potential roommate in SEATTLE who wasn’t even PRESENT, was billed $109 as well. Everything seemed PRELIMINARY. But that doesn’t matter apparently. We also paid $250 just to hold the place. The guy vaguely said if we would return by the weekend, which may have been a 2-day deadline, we would receive it back. We did not come back by the weekend nor was the deposit even applied to the “application fee.” He also claimed he called and left messages to remind us of the deposit but he either entered the wrong number or outright LIED. I can’t say anything about personal experience of living here, but the process of just inquiring about this place is an outright SCAM. I’ve never had an experience like this from any leasing company. $468 in total charges for absolutely nothing. Incredible"

"Update: I’m feeling optimistic about the new management. It looks like C&W is paying attention. I’ve met Mathew and his Regional and felt a 180-degree change in customer service direction! I’m really glad we’re having someone who treats you with kindness and respect. The complex is starting to experience changes. Big challenges ahead await but pretty sure things will get better."

"My name is Maria and Im a tenant here at Tustin Cottages. I want to bring to your attention that the office lady Claudia is displaying inappropriate misconduct very unprofessional. She has consistently displayed rude and negative behavior to all tenants in our community. All bad reviews are getting deleted. Things are not getting done in this community maintenance at the property is neglected. Pictures of the trash being overly filled have been deleted. So many things are going wrong it use to be a fun clean environment until companies changed. Cooperate won’t do anything they don’t listen to you. Don’t even bother making a complaint to the manger here it won’t get handled. I’m sure my review will get deleted so I’ll be make sure to save it!"