Park Royal Apartments 651 North El Camino Real, San Mateo, CA 94401

"Mediocre management—They are aware of their heater issue yet they ignore it and allow their tenants to live through it. Spent over a month without heat during winter. You need to keep the heater on to avoid the obnoxious and loud clanking noise (it gets hot as hell and the noise is similar to getting a wrench and banging it on a pipe) they simply do not care. When offered to bring someone to fix it they tell you “no! Please don’t bring anyone” -Maureen The tenents have complained about the property not being maintained and it goes ignored. Greg Perez’s work is based on bad faith and he is unethical! At first glance he appears kind but don’t be fooled. Cover yourself!! They had someone amazing who used to manage the property but is no longer with the company. All downhill sadly Cheap, unethical, and overall mediocre management."

"I paid a dollar to just to drive for an hour to get an error message. I called the phone number listed and no one answered"

"The best apartment to live in. The apartment manager is really friendly and your maintenance service request gets served really quick. We are living here since 2 years."

""The heater in my bedroom, one of the amenity in the apartment, is making continuously annoying humming noise (like bee) while it is off for over a month during late night and morning. It can last over 12 hours. Maintenance guy and outside vendor came many times and the problem cannot be fixed permanently. I cannot sleep with this noise going on, not to mention other inconvenience it brings. Earplugs doesn't help. Please be noticed, this noise acts up when it is off, not when I am using it. This kind of low frequency noise harms my health. I have been having insufficient sleep and headache. I am afraid I have to move out before I get any worse health problem like neurasthenia." Above is a quote from my previous email to the property manager. Thankfully, I moved out after abt two months of living. Something worse are list below: 1. One of the maintenance guy didn't help or even pick up the 24/7 emergency call when problem was happening MANY TIMES. Very bad attitude. Tho another maintenance guy is very nice. They rotate to take the emergency call. So good luck with that. 2. No proper compensation at all. I didn't get to talk to whoever has a say at first. All through site property manager who always say he cannot decide and ask me wait for an answer and refused to provide contact info of his so-called upper management. In the last, I found the contact of the upper manager myself and found the site property manager lied about things. The newly renovated apt does seem nice but just seemingly."

"I have enjoyed my time at Park Royal. It is one of the nicest places I️ have lived with completely updated interiors, maintained grounds and safe gates community. Neighbors are friendly and management is easy to work with. Don’t let the bad reviews fool you!"