Vintners Resort

"We stayed 2 nights at the resort and I can't say enough good things about it. Beautiful, clean, comfortable, peaceful - I could go on and on. Highly recommend and we would stay again. I want to single out the Concierge Maria, who went above and beyond to set up wine tastings for us - incredibly thorough and knowledgeable. I'm just sorry that we never got to meet in person."

"The Front Desk Staff...lied and cheated me out of the rate that I was quoted checking in. At check out, I was told I would receive the credit on my credit card, but it never came. They wouldn't give me a printout of the adjusted rate to the check in approved rate but said that would have to come from the bookkeeper and they were not in at the time, but not to worry and wrote a note with the difference in the two rates and gave it to me with the credit total on it. This credit never came, I called the hotel four different times, spoke with the manager several of those times, with promises that I would hear back from them before the days end, but never anything! I then disputed it with my American Express Platinum Card that I used to check in with and they lied to them that there was no such case and refused the credit amount. If anyone wants to follow up on this, please do, and I would change my recommendations here as I have stayed there for over 20 years whenever in the Santa Rosa area, but now, without a reconciled arrangement, I just can't trust the staff or resorts policies and follow up as promised. Added 3/4/2024 I am happy to add here that according to the response by the owner of this fine establishment that all these problems have been worked out. They were fair and equitable when their understanding due to the fact that new staff were not familiar with their normal processes of bookings. Thank you, Vintner's Resort, and specifically Jeff, the manager who was able to represent this resort and keep me as a regular customer. I've changed my star rating on everything accordingly and look forward to my next day there."

"A three star hotel at five star prices. While the grounds are beautiful and the staff attentive, this hotel is right off 101, with constant freeway roaring by, making it impossible to enjoy the scenery or be outdoors at all. Rooms are cheaply appointed. Fireplaces are electric. Chairs are too uncomfortable to sit in. No streaming television. No Alexa. Bathrooms are weirdly huge. It has a motel feel. Vintners markets itself as a resort and spa, however, yoga classes are one hour a week, there is no yoga space. Spa services are very pricey, and the spa itself is tiny and not inviting. There is the typical hotel gym. The worst part are the fees and taxes, which end up adding $100 to the listed price PER NIGHT. Buyer beware."

"Overall a great experience. The grounds of the resort are truly beautiful, with lots of places to explore. The room was large & I loved being able to open my window to enjoy the crisp morning air. I would definitely stay here again. For the price, some extra amenities would have been nice - better in-room coffee or tea, use of the indoor pool, discounted/free breakfast, etc."

"WOW!!!! This place is lovely. The rooms are spectacular. The rooms, common places and grounds are meticulously clean. The staff are all very friendly. There is a breakfast/lunch restaurant (River vine) and a dinner restaurant and bar (John Ash & Co). They are all fantastic. There is a full spa, pool, some fire pits, outdoor games ample parking and trails through the vineyard. There is also an event hall if you’d like to have a wedding there. It was quiet and peaceful except for the sound of traffic flow on the highway behind the vineyard. If you drive your own car just know there is a pretty busy intersection near the resort to get to the main road without a traffic light. Depending on the time of day-it can be brutal to turn out of there. I’m"