Handel Automotive

"Greg, a mechanic here, is both very rude and very bad at his job. I can handle one or the other, but being rude, and a bad mechanic is unacceptable. Took my car in to get a rear alignment done for the second time at this shop because the first time either didn’t last or was never fixed in the first place. The first time, there was a part that needed to be ordered so I had to come back to get the work done, less than a year later the problem had returned. This time when I brought it in for a rear alignment I was told I needed a tie rod and a front alignment in order to do the rear alignment, so I said fine go ahead. When I go to get my car Greg tells me that the rear end doesn’t have adjustments for alignment. When I told him I had already had it done here before and was charged for it and we ordered another part to get it done he looked at me like I was an idiot and he wanted to fight me. Linda looked at the computer and pulled up my last visit and verified that it had been done. After bickering back and forth for a little bit about a $370 bill for work I didn’t want done in the first place we contacted the owner who was willing to work with me on the price. But GREG was either wrong or lying to me about the alignment in the rear and he was also very rude and aggressive towards me. I’m not knocking the shop as a whole but Greg in particular will never touch my car again. Greg gets a 0/5 and the shop gets a 3/5 for causing a headache but also being willing to work with me and talk to me like I’m not an idiot, unlike GREG."

"We have been going to Handel for over a decade because they always provide great friendly service at excellent prices and have even accommodated last minute or emergency services quickly to get us back on the road. Everyone is so friendly, but especially Bill always brightens our day and provides great explanations about our service needs."

"411 dollars to grease between the brake pads and cylinders to solve a squeaking sound that was from a bent axle. Squeaking was not solved from grease. Turned me away when I called to give them another chance at fixing it because they suggested redoing all my brakes and I told them that wasn't going to solve the issue. Overall, I'm pretty disappointed considering they are fast and friendly. Those things only go so far though. Edit in response to owner: Yes, you guys did do a lot of other work for me. I'm talking about a specific invoice that I felt I was overcharged for. I was told no parts were replaced and the only thing that was done was they were all greased. If something else was done it was not communicated to me. Yes I did do my own brake work but the squeaking was present before and after the brake work which I communicated. I also communicated that I was in an accident and the squeaking was coming from the wheel that had impact. It's two stars because as soon as I said I did my own brake work that was zeroed in on instead of listening to the whole story and considering all the information. As soon as I said no to redoing all my brakes I was told there was nothing that could be done and to take it to a dealer. The dealership immediately diagnosed it as a bent axle and were in disbelief that it wasn't noticed by you guys. I even suggested to you guys in a couple conversations that I thought it was a bent axle but it seemed as soon as I mentioned I did anything myself then that was probably the issue."

"They were able to get me better tires for less money than my car's dealership would have. And they price-match'd them on two other procedures I needed. They've been servicing my vehicles for about 10 years I think. Never had a problem or anything that seemed strange or off. Never had to come back for a repeat job or a second look. They also take the time to explain and show things to me, presenting options. Always friendly and I appreciate that they offer a cookie and a pop while you wait and I feel they are quite timely."

"Honest, Excellent Service Bill & crew are straight shooters, welcoming, and accommodating. I’ve brought both of my vehicles here the last several months for regular oil changes, brakes, and misc. every experience has been reasonable and great quality"