Shields Fireside Hearth & Home 302 Linn Street, Baraboo, WI 53913

"When I called Shields Fireside, Cindy, the owner, was very friendly and wanted to help me get my fireplace up and running as soon as possible. The service technician, Ken, was even a little early for my appointment. He was extremely knowledgeable about the problem and went to work fixing it quickly. He went the extra mile and explained my options to me. He also explained other features I could use that I never knew I had. He was extremely neat and very personable. I would highly recommend Shields Fireside to anyone."

"Ken was on time, friendly, and did a great job cleaning and servicing our two gas fireplaces. The only reason this review is not a five is this company charges a flat $229 to service each fireplace. There is no discount for having multiple fireplaces serviced on one service call. However, they do service systems they do not install, which is a huge plus for them."

"LOVE my new wood stove. Cindy the sales lady was awesome, friendly and very helpful. We came in the end of September and ordered our stove it was installed a few weeks later. The install crew was polite and tidy. They brought drop cloths to protect flooring while they came in and out to do their thing. We chose the Discovery lll. I have cooked on it multiple times. Yes cooked on it in my cast iron Dutch oven!!! I’ve done a ham and soups. We have been using our stove non stop for about a month now and haven’t once turned our heat on. Yesterday I called Cindy to order the blower for the back. It came TODAY!! It took me 5 minutes to bolt it up to the back and WOW what a difference. I should have put the blower on the back from the get go. It really makes a difference. Now instead of freezing in my 70° house I’m holding strong at about 78° lol."

"Great customer service! They are quick and efficient. Ken Johnson came and replaced my thermostat and gave my furnace a tune-up, so I’d be set for winter. Super friendly and fast. Reasonably priced."

"Ken was on time and very informative as to what he was doing/fixing, he’s very knowledgeable and very polite. He also told us they take care of furnaces and air conditioners….so we’ll be seeing again, Ken Thank you for fast, efficient service! Oh, I can now see the beautiful flames through their nice clean glass!!!! Beautiful!!!!!"