Andaz Napa - a Concept by Hyatt

"I had a fantastic stay at the Andaz Napa, deserving a five-star review. Its location is unbeatable for exploring Napa, and the rooms are among the nicest I've experienced—spacious, modern, and comfortable. The breakfast was delicious, albeit slightly pricey, but overall, the quality made it worth it. Highly recommended for anyone visiting wine country."

"Would highly recommend this hotel. Staff was very friendly, and there are some great destination discounts. The rooms were clean and modern. Would stay here again. I enjoyed the complimentary wine upon check in, along with the water bottles and snacks we got with our room"

"Came here for a wine trip and had a great stay. Check in was smooth and we were provided complimentary Cabernet. Very nice hotel and it was clean and quiet. We had a Jr suite which was amazing. Definitely recommend and will return in the future."

"We booked a two-night stay at the Andaz for our wedding weekend on September 22-23. We checked in after dinner on the 22nd, dropped our luggage off, and headed to the bar for a drink. When we returned, we noticed a faint gas-like smell and thought maybe it was the fireplace, but it wasn't on. About an hour later, the smell got stronger, so we went down to reception and informed them. A staff member did come up and noted the smell was coming from the bathroom, but since it was after 10 p.m. he couldn't do anything about it until morning since it would take about 45-60 minutes to fix. He said he would have the receptionist check and give us a call if there was another available room to move us to. We didn't receive a call that whole night and didn't want to make a fuss that late so we opted to wait until the morning to follow up. In the morning, the smell was worse and I was expecting my bridal party to arrive in an hour as we were going to be getting ready in the room. The receptionist said they could move us to another room to get ready in; however, it was a smaller room when we paid for a junior suite to have the space to accommodate the bridal party. I didn't want my bridal party to be crammed into a small room while we were trying to get ready, so I asked if there was anything else they could do. The same staff member from the night before was able to come in and managed to get the issue fixed within 30 minutes, right before my bridal party arrived. He was very apologetic and for the rest of the morning made sure anything my bridal party and I needed were taken care of. I would have to say that he was the only staff member who was understanding and made an effort to ensure our stay during our wedding weekend wasn't completely ruined. After our wedding, we chose not to come back to spend the night there because we didn't want to risk coming back late and experiencing the same issue so we crashed our my father-in-law's home instead. We returned in the morning just to collect our things. Upon checkout, the receptionist told us they would compensate us by refunding half of our stay. A few days later, while on our honeymoon we noticed they ended up compensating our whole stay since we shared that we didn't end up spending the second night we booked there. We appreciate being reimbursed for the nights because our experience wasn't great and for a hotel that prides itself on being a luxury experience...it was far from that for us. My husband was not happy cause he wanted our wedding weekend to be the best and booked us an expensive room, which is something we rarely do but decided to do as an experience for an important event in our life. We've had better experiences staying at the Residence and Hampton Inn Suites. Despite the hotel situation, we did our best to not let it get to us and still made the best of the weekend celebration."

"Great spot in downtown. You can walk to all the shopping, bars, wine, restaurants you need. Free parking in the garage on the 3rd level with a parking pass that you get when you check in. The staff is extremely friendly, you get asked for a glass of wine while checking in, get greeted when you come and go. The rooms are pretty clean, beds super comfortable and the room we stayed in had a view of the downtown strip. Some areas that need to be fixed are the toilet paper holder was broken and a few rust forming around the sink and shower but nothing that really affected our stay. Would stay again I our next visit."