Meritage Resort And Spa 875 Bordeaux Way, Napa, CA 94558

"Meritage resort and spa at 875 Bordeaux Way, Napa, CA 94558 is an average hotel for the price except for the room size and cleanliness. The service was absolutely terrible, staff are not friendly. Each time we ordered room service, we were disappointed, either they never showed up or it was severly delayed. Front office/Reception staff are not quite familer with the pricing and billing, hence each time we got a different answer in terms of how much credit we have remaining. Front desk is not well stocked for coffee cups and no help offered to restock. Location is good, the food at Olive and Hay was good with great service. I must mention that to not undermine their hard work. I wouldn't pay full price for this facility. If you must, I suggest to look for deals and better price for the service you will receive."

"I really wanted to like this place. I am a frequent traveler and spend many a nights a year in a hotel room. Let me start by saying that I know not every room I get will be the best in the complex, and I am OK with that. Upon checking in, we found our room to be on the first floor, with the only window looking directly at the garbage man who went back and forth rolling the can every hour. From there, I found the phone to not work, the shower cartridge to be broken and not allow for proper water temperature, and our toilet was running constantly and loudly for the duration of my stay. As a property manager, I was able to fix the toilet myself one time, as we couldn’t sleep. After calling the front desk the next night at 11pm, and being told someone was coming to fix it, no one ever showed up, and the issue was never resolved. It kept us up and woke us up several times. I was also never told about the pool and hot tub being closed, as I found that out as I had my robe on and slipped my toes into a legit ice cold “hot tub”. Keep in mind, I did ask the front desk about the location of both, and was told nothing about them being closed. The first floor was freezing cold, and the doors to the outside rear of the property were often left wide open to the cold outside air. This might be because our room was located roughly 40 feet from the main Convention Room, which was jam packed with people all weekend. The location of our room could have been overcome in itself, but given all the other issues, I will never stay at this property again to say the least. As a final note, as I checked out of my room I had asked to speak with a Manager. Obviously, there wasn’t one, and I left my number and email with the employee and was told I would receive a phone call. I never received one, and I was withholding this post until then in hopes my mind would be changed. Two thumbs down."

"SUMMARY: Beautiful grounds, almost elegant rooms, excellent restaurants, poor general service This hotel is almost like two different hotels. One has beautiful grounds, very well appointed, almost elegant rooms and excellent restaurants with friendly and responsive waitstaff. The other has very poor general service: it took the valet 15 minutes to answer the phone which was better than the front desk and housekeeping which NEVER answered the phone during the four times that I called. I had to walk to the concierge desk to ask for a bag of ice which still took over 1 hour to be delivered."

"Celebrated NYE here. What a wonderful experience. Classy resort that pays attention to every little detail. Pair that with great customer service and now we have our new go to spot. Spacious rooms, great decor, Meritage does not cut any corners. Thanks Wael (director of experience) for turning us into a raging fan. Can’t wait to bring the entire family and puppy here."