Regal Theatre Support Office

"This is in regards to the Regal at Friendly Center Greensboro NC. It has always been my favorite theater in our area. Went yesterday and was appalled at the condition of the seats in the theaters. The vinyl was torn, peeling and looked dirty, and just generally didn’t look well kept. The bathrooms were dirty and many stalls had no locks on the door. While the 2 personnel there were very nice and handled a deafening sound system issue quickly, someone better get it upgraded because there’s new competition in town and you are gonna lose customers."

"Re: Unlimited Subscription No live call center to assist. They did work with me via email and gave me a refund appropriately but this took lots of persistence on my part."

"About corporate: technically it's my mistake, but my irritation is in the lack of customer service and obvious lack of interest in customer well-being. I purchased tix online for a group, and bought the first 9 tix too close to the screen. I immediately attempted to call the company for the refund - but you can't, you have to email via their website form. Customer service is overseas and so have neither the authority nor the ability to weigh exceptions, AND you can't reply to those emails, bc they bounce. So the response was basically, "we don't refund fees." Yes, they refunded my mistaken purchase, but I had hoped they might be willing to waive the $17 in fees since it was an accident that happened 5 minutes earlier, and I'd correctly purchased 14 tix - so it wasn't as if I'd just changed my mind. Nope. No personal conversation with an American in their office, no connection that might have said "Oh sure, sure. I get it. No problem. We can make an exception." As I said, my fault for not paying attention, but I sure do miss the human contact and people who can weigh situations - even if that American phone person had said no, it would have been better than the "no" experience I had."

"Very Disappointed in this Company. My 17 year old daughter worked at this location, it was her first job and she LOVED IT! However, when she asked off work to attend a school function for her high school drama musical, her request was Denied, TWICE? This musical was a class related Grade, they had 3 performances and attendance was Mandatory. Very SHOCKED that a Respectable Company like REGAL Theatre would do something like this to a 17 year old high school student?? Because of this, I pulled her out of this Job. If anyone at the main headquarters reads this, I can send you the emails to prove it."

"Great Corporate office location; I enjoyed my visit and new food photography completed:) Solid bunch of people of working there!!!"