ADT Security Services 2150 John Glenn Drive, Concord, CA 94520

"Wow! This company places clear stickers on your business glass door to shamelessly promote and advertise. Had to use a razor blade to remove it."

"The customer service is sickening and this company lacks integrity. They are the actual thieves they claim you’ll be protected from- which is a really nasty hypocrisy. I called several times to cancel my service- it is only possible through phone and by business hours and the wait was an hour to talk to anybody every single time. When I finally got in touch with a human being, it was very vague. The guy denied there was cancellation fees and told me my final bill would be sent within 4-6 weeks by mail only. He also could not give me my confirmation of cancellation and said an email would be sent within 24-48 hours. I still have not received it, and upon checking my bank account this morning, found that they took $157 from me. I asked the rep if I needed to return the equipment, and all he said was “no”. Additionally, I am still going to be charged for another month of service since they say it takes 30 days to cancel from the time of notification, essentially another pay period. This is a disgusting, gross, and overall unscrupulous business practice. DONT EVER SIGN UP WITH THESE CROOKS. I am contacting my bank, and will be filing with small claims. I received NO notice of what that additional and instant charge was for, so in my mind, it is fraudulent. I was misinformed by their phone agent, and overall taken advantage of"

"Did us wrong..do not trust these guys..it was suppose to be simple transfer of service but the rep from adt at 2150 John glen dr suit 100 concord his name is Miguel utrera put us on 3 year contract which I find fraud because adt in California can only do 2 year contract. Will be filling a case on these guys in the court. We did not get any equipment from them .all our equipment is very old and paid off..already..fraud fraud do not trust these guys.."

"I’ve been a customer for 15 years after continuously having to endure increases for the same service. Everything is fine as long as you don’t need anything from them. The only way I received an upgrade to my outdated equipment was after trying to close my account. They provide new customers with a lower price and offer more products for protection. I’ve had to pay to replace equipment and batteries over the years because they don’t. Their equipment in the closet has taken over, instead of a clean install they continue to add wires and staple power outlets and modems etc. looks horrible . And getting them to come and check everything out requires a wait due to limited appointment times. And when they do come they try their best to do the least and whats easiest. I recommend you look closely at other options, before getting into a contract with ADT."

"My ADT rep Steve Bystedt was extremely efficient, professional, knowledgeable and informative in explaining a new upgraded Smart system for my home. He took time to evaluate best options for me and made useful suggestions for my home upgrade. He told me the amount and scheduled my upcoming technician to do the installation. Very pleased with his services!"