Big O Tires

"I have always loved coming here to service my car and have often recommended Big o Tires to friends. Steven was a huge part of that; I was surprised to find out when I took my car in for this most recent service that he had left. He was a real gem and truly valued the customer experience. Unfortunately, after this past visit (1/16) I will likely not be returning and certainly will not recommend them any longer. Prior to getting work done on my car, I asked one of the employees Sandra, several times if I could apply a Groupon gift certificate deal. She assured me that I could, so I purchased the deal. The next day, when I returned to pick up my vehicle I was told by two different employees, Criselda and another older male employee, presumably the manager, (working around 5pm) that this was impossible to apply and that there was nothing they could do to honor what we had been told to me by both Sandra and Steven (I had spoken to him the week prior before he left). The manager was particularly rude and not helpful. A few things that should be considered: 1) Employees should KNOW the policies and be able to share them correctly with customers. The manager told me it was in the fine print; and I told him that one of his employees told me it could be used, even showing her the fine print. 2) If an employee assures a customer that a deal is viable that should be honored in some way because THAT is the fault of the company and not the customer. Again, I was told by two employees that this was a viable deal and asked two or three times to confirm, even going so far as to show Sandra the voucher to confirm. This review receives 2 stars and not 1 because the work on the car is solid, but the customer service leaves a lot to be desired."

"Top tier customer service. I felt like I was in a hidden gem of great customer service and care. I rarely do reviews as customer service should be something every business lives by. However, Mike (the owner) and his team at this location blessed me beyond words. Thank you for being attentive, understanding and helping me. Love mikes motto - “ That is what we do here, we take care of our people” everyone needs to live and walk like Mike does. I pray an abundance of his life and his family. Thank you"

"Awesome experience! Steven was so helpful! I purchased 4 new tires and had an alignment done. He was very knowledgeable and had great customer service, very kind and knew that I was watching my budget. He found great tires that would work for my budget, and also did a full inspection on my car, letting me know a few additional things that need to be done. I highly recommend Big O Tires. Ask for Steven, he’s a rockstar! It was also very clean and tidy in there, I like that!"

"I recently had an exceptional experience with Big O Tires that I couldn't wait to share. Their customer service was top-notch from start to finish. The staff was incredibly knowledgeable and went above and beyond to help me find the right tires for my vehicle. What truly set them apart was their same-day installation service. I expected to wait, but they had my new tires on my truck in no time, saving me from any inconvenience. It's not every day you find a tire shop that can deliver on this promise. And the best part? The pricing was impressively economical. I felt like I got a great deal without compromising on quality. Big O Tires made the entire process stress-free and affordable. I highly recommend Big O Tires to anyone in need of tires or automotive services. Their combination of excellent customer service, same-day installation, and competitive pricing is truly a winning formula. Kudos to their team for a job well done!"

"I had 4 new tires put on my 2017 Rav 4 today at Big O tires off Parkmoor. I made an online appointment yesterday - and spoke to a very nice and knowledgeable associate, Criselda. She helped me select great tires, confirm the appointment then give me a bit of information on what to expect. Once I arrived, the staff was very welcoming - and the waiting room is comfortable. I got my 4 new tires installed and a headlight bulb changed out. I want to thank the team at Big O tires for their service."