Charlotte Russe

"I visited this location and a few others located in Santa Clarita, Gilroy, and some in San Diego. Kim Formento the district manager is completely rude. Treats people very poorly. Because of the way he treats employee’s and customers I will not be returning. I will be telling others not to shop at this company. Once being a manager myself I watched how he disregarded his employees and treats them while I shopping for my daughter. I was so appalled and had to ask one of the employees if they were okay. Ive never seen such disrespect from a manager. This company need to think about who they are hiring before they pick upper management. I wanted to email HR about what I witnessed but could not find a contact for HR."

"employees were rude and 2 of them wouldn’t stop staring at my friend which i didn’t mind until they started laughing while they didn’t take their eyes off of us made me feel very uncomfortable and un welcome i won’t be attending that store anytime soon ."

"I went in there today at around 3 and there were no other customers.. retail clerk busy talking to a girl eating pork rinds at the counter. No greeting , no can I help you.. just attitude. I told her condescendingly “great customer service” she tossed the bag at me with an angry look. If I were the owner I would get more involved."

"The store is always closed, they don’t have a stable schedule for shoppers to shop at their store. Not to mention extremely rude employees. I went to the store to make a return and get store credit. The employee at the register immediately told me I can’t make returns. I told her I understood and wanted to get store credit since the receipt says you can get store credit or exchange within 14 days. The employee refused and treated me very rudely. I guess the store doesn’t want to make any sales for their treatment of their customers and hours. Won’t be surprised if the store gets closed again."

"Worked here for the Christmas season in 2017- what an awful experience. The main problem? The manager, Britany. Upon interviewing me, she was friendly and nice. Once hired, however, that dynamic completely changed. She was condescending, short, and rude as hell when I asked questions. She wouldn't look at me or greet me until I clocked in. There was also this golden misunderstanding about days I requested off (December 21st and 30th). Upon looking at my schedule, I saw that I was scheduled on for the 21st and off for the 30th. I approached Brittany, VERY NICELY, and inquired about being scheduled on the 21st. She stated that I hadn't requested it off, but I insisted that I had. She checked the portal and no day-off request was in place. I admitted that I must have made an error in submitting the request, but if at all possible I didn't want to work that day. She looked at me irritably from across the counter and asked "Well what day is it?" And I replied "It is the 1 year anniversary of my Dad's passing." She proceeded to ROLL HER EYES and SCOFF at me, whilst continuing her work, and say "NO, what day of the WEEK is it?" At this point I was rather shocked, embarrassed, and hurt so I replied with "Thursday", and she told me I needed to find someone to cover it if I wanted it off, then proceeded to walk away. I carried out the rest of my 6 hour shift, being polite and courteous. On my break I texted every girl I could to cover the shift, and no one could. On a following shift day, I talked to another supervisor who told me to call in sick. So I did, and that was that. My experience would have been so much better had she just been more personable, friendly, and worked with me to troubleshoot problems. I'm not someone who often complains, and I am no stranger to hard work (I've been in the food service industry for 12 years, I am a full time student taking 17 units and commuting from Ventura to SBCC, and working 20 hours a week). The issue with this location lies primarily in the management. There is very little respect from the floor salesgirls for the manager, because she pushes blame onto everyone except herself. Whenever she is scheduled off, or would be away on lunch, the entire atmosphere of anxiety and rudeness vanished, and the rest of us actually got along quite nicely. It was extremely discouraging to be treated the way I was, when I was one of the only employees (seasonal, at that) who consistently found tasks to carry out and complete instead of pulling out my phone or stand around talking. I understand that "Brit" is working A LOT in a high stress environment, but that doesn't give her the right to treat good employees like myself the way that I was. It was a relief to get the notice that my seasonal position was up. If they had offered me a part-time permanent position, I would have said no."