Thor Kitchen Corporation

"The positive: it looks nice and has a nice idea of dual ovens The negative: making a product that only works for 2 years and then needs a part replacement. Seriously? Then the company they outsourced to fix the oven loses the part they need. It’s been 2 months. Made the holidays difficult. What would have made this easier is if the people at Thor actually designed an oven that didn’t need a replacement every 2 years… do better. Also, when asked to review a product on their website, they don’t allow low ratings. It “doesn’t meet their standards”."

"I highly do not recommend the Thor Stove. Ordered during November black Friday 2023 and it is January 2rd 2024 and our oven still doesn't work straight out of the box. The poorest customer service. Christmas ruin, We bake every year. We couldn't bake/"Cook like a god!" If you order a Thor appliance I pray it works out of the box otherwise you will go through what feels like hell dealing with customer service. Repairs are 3rd party. Bottom line once you purchase their product you are on your own getting any parts or service to get it to work."

"DO NOT BUY A THOR ICE MAKER!!! I bought one for my bar and for the first six months is worked perfect with nice ice cubes. Then it started producing ice sheets that you need a hammer to break apart. I called Thor service department, and they did send out a Sears technician (Twice) and they couldn't find anything wrong. Thor finally said that the sheet of ice is normal and that's what it is design to do. So if you want to have ice sheets with no ice cubes- buy their product. I don't like ice sheets so I have to spend another 2k for another ice maker- it won't be a Thor!"

"I recently purchased a completely gutted and remodeled home from a developer. The remodeled kitchen included a new Thor fridge, microwave, dishwasher, and 36 inch commercial gas range. The developer purchased the items in June, and I bought the home in September. I requested warrantied service on the gas range and after being stalled for two weeks, was finally told that since I didn’t purchase the items myself, the warranty does not transfer to me, and the service was denied. I left a review on the Thor website, which they refused to post, but I did get a response asking me to contact customer service (again) so they could look into it. Upon doing so, I get the same canned email response that says they will get back to me, but they never do. This is a terrible way to do business. I understand warranties from customer to customer not transferring, but from a developer to new home owner there should be something in place to cover that."

"I recently had the pleasure of upgrading my kitchen with a range of Thor Kitchen appliances, and the experience has been nothing short of fantastic. From the moment I started considering these appliances to the final installation, the entire journey was made seamless and enjoyable, thanks to the incredible assistance of Alex. Alex proved to be an invaluable guide throughout the entire process. From the very beginning, his knowledge about Thor Kitchen appliances was evident, and he expertly answered all my questions, providing insightful information that helped me make informed decisions. His depth of understanding about the features, functionalities, and even the finer details of each appliance truly showcased his expertise. What set Alex apart, however, was not just his expertise, but also his unwavering commitment to ensuring a smooth experience. He was not just helpful; he went above and beyond to assist me in every step of the way. His friendly demeanor and willingness to address my concerns made the entire process feel like a collaboration rather than a transaction. In a world where customer service can sometimes feel impersonal, Alex's genuine friendliness was a breath of fresh air. Throughout the decision-making process, Alex's recommendations were invaluable. His insights into which appliances would best suit my needs were spot-on, and I am thrilled with the choices I made based on his guidance. It's clear that he is not just someone who sells products; he is a trusted advisor who genuinely cares about his customers' satisfaction. When it came time for the installation, Alex's assistance was still right there with me. He ensured that everything went smoothly, and he even followed up afterward to make sure that I was completely satisfied with the appliances' performance. In a world where finding exceptional customer service can sometimes feel like searching for a needle in a haystack, my experience with Alex and Thor Kitchen has been a remarkable exception. If you're looking for high-quality kitchen appliances backed by an amazing support system, look no further. Alex's expertise, helpfulness, friendliness, and knowledge truly set the standard for what outstanding customer service should be. My kitchen has been transformed, and I am immensely grateful for the role Alex played in making that happen. Thank you, Alex, and thank you, Thor Kitchen, for providing not only top-notch appliances but also an exceptional customer experience that goes above and beyond expectations."