Hester's TV & Appliance

"I purchased a washer five years ago and now it’s not working and they can’t fix it"

"Been around for some time. Well knowledge, competitive prices. Small spot with all the help you need."

"BEWARE of this company! The scams they are doing with washing machines is a crime and they are preying on seniors. My sister purchased a used washing machine from them, it was delivered and installed and stopped working within days. They came out to “fix it“ and again within days it stopped working. My sister called multiple times over several weeks before they then just showed up at her door unannounced to repair the machine a third time. They said it’s a part for the timer and will have it in a couple of days. I called the store to follow up spoke to Gene Jr. the owners son and he was one of the rudest people I have dealt with in many years. He actually hung up on me! DON’T work with this company!!! I would give them a ZERO if I could!"

"Be very careful if you purchase from these guys. If you are buying a major appliance (we bought a washing machine), you may end up losing money and having to buy another one anyway. I suggest you thoroughly examine what you are purchasing and, if it's a washing machine, run it through a cycle once BEFORE YOU GIVE THEM YOUR MONEY. They sent us a picture of the machine before bringing it over and I noticed what looked like mildew. When we asked them what the dark spot was, they said it was dirt and that they would clean it. They brought it over, they were very friendly, very professional, they hooked it up, and hauled our broken machine, but I should have checked the one they delivered more thoroughly before I paid them; I really regret not doing so. Now we have a washing machine full of mildew stains, it smells awful, and after running it through one empty cycle we found specks of mildew that came up from inside the machine. We're now, of course, having trouble getting a hold of them to get our money back despite the fact that they very adamantly told us to call them with any problems and that it comes with a 90-day warranty."

"Be careful. I was referred to call Hester's. They said they are quick, good and reasonable. They made me an appointment for the same day. I rushed home and all was good. They started on my dryer right away. They never told me what was wrong or how much the cost. They left came back... and gave me a bill. I was sadly surprised. It was so very high! I looked up a part that they said they replaced at it was so much lower than they charged. I was also charged service charge and labor. I don't feel so bad about that... but the parts! It was an average price on line for $6 to $12 dollars. They charged me $80. I don't know if because I am a woman or that I live on F street that I thought I was not so smart or made of money. Maybe I am not so smart because for the repair it was way over $200 for a heating coil. I was going to call them for fridge repair... NOT NOW..."