Lowe's Home Improvement

"No customer service. Lost out on a bbq sale, Black stone, and a lawn mower sale. When its the closest big box store to a new house and you want to get the back yard figured out in one stop dont come here. Will be going to home depot or the gilroy Lowes from now on. I know this won't mean much, but just sad. When employees stare at the ground and not greet the customers at the customer service desk why have one. Standing around for help to make purchases and have them page someone and no one shows up....enough said. Would give zero stars but not able to."

"It's a decent store. Clean, staffed appropriately. I prefer Lowe's to Home Depot, and prefer their tool brands as well. Especially Estwing, Irwin & Kobalt (over husky). But the service I've received at this location could be a lot better. I mean, it is a mega corp - so of course they're not going to pay people who know about the products & related industries and such enough to work there. Just warm bodies to stock shelves. But during my visits this past year (approx 1/mo), I have had 1 in which the an associate was very helpful and went out of his way to help me. But the vast majority of employees were very young, reluctant to to help (especially to actually find a solution) and my last visit today the associate that looked up an item for me a few minutes started speaking very quietly to another associate in Spanish, and I didn't look over but I do know Spanish and I *believe he was talking about me from the content & context, and it wasn't appropriate. Not the worst things a person could say for sure, just complaining about me and picking a bit - but what got me was the assumption that I wouldn't know what he was saying. But I did."

"I love this store! I feel like they have the biggest selection in our area when it comes to home improvement. We come all the time and I had to write a review for my last visit. We needed quite a few pieces of wood trimmed down to fit into my car and employee Miguel took so much time with us and went above and beyond to cut the wood not only to the size to fit in my car but to the final dimensions we needed. He spent almost a half hour making sure we got everything perfectly cut and then actually came out to make sure it fit while loading. He deserves store recognition!"

"wow they have worse customer service than Home Dept and that's saying a lot. As I write this I am back in the cue for "customer care" after about 40 minutes of being transferred etc. So, I bought a tile table. It was delivered with a lot of damage. I returned it and reordered. Same thing happened again. Its pretty obvious that they just packaged up returned items and sent them back out again. So I ordered for the third time. The return label for the second table had a tracking number that Fed X didnt recognize. they advised me to get a new return tracking number. Called customer service...waited...talked to a person for quite awhile...and then got kicked out of the cue. help!"

"Lowe's Home Improvement Store is a top choice for anyone embarking on home improvement endeavors. Boasting an expansive inventory, knowledgeable staff, and a seamless online and in-store experience, Lowe's serves as the ultimate one-stop shop for all things home improvement. Competitive pricing, installation services, and a commitment to community involvement further enhance its appeal. While the customer experience may vary by location, Lowe's overall reliability and convenience make it a go-to destination for homeowners and DIY enthusiasts alike, offering a comprehensive solution for a wide range of projects."