Steve's Appliance Service

"He quickly checked the back of our fridge and told us, "The compressor needs to be changed," but he had no idea. He said it would cost $1250 and suggested we not pay this much. Instead he charged us a high diagnosis fee. Someone else later diagnosed the problem in 10 minutes, changed the control board, and resolved our issue. We asked from him to refund the diagnosis fee and he didn't answer back. He is not a bad person, but he didn't even care to look at the panel behind our freezer to diagnose. In addition, he checked our dishwasher by just putting a bowl in it to see if the water is coming, he said there was no problem, that’s it. Later a handyman cleaned our filters and our dishwasher problem also got resolved. If he had a reasonable diagnosis fee or he put a little bit more effort to diagnose our issues, we would be satisfied."

"Steve's Appliance Service stands out by their honesty, integrity, and quality. Steve fixed our microwave and dishwasher promptly with high quality. I mostly value transparency from the estimate to parts to repair labor. I, as a client, always knew what it takes, what makes sense, and had a number of choices. I highly recommend Steve's Appliance Service for any needs you may have from dishwasher to refrigerator, to small kitchen gadgets like coffee grinder, food processors, electric kettles, etc. you can always count on the excellent, trustworthy, and affordable service."

"Matthew came to see why my Cabrio washer was sticking in the white cycle. He reset my computer. Told me it was the mother board and instead of recommending the expensive mother board, told me how to get around it using other cycles. Only charged me for the service call. Friendly,very knowledgeable and helpful. Will definitely call again."

"Prompt and professional service. They were in and out in 30 min. They run their business very well. Very knowledgeable. I have them on speed dial for the future - I mean that !"

"What a scam! Charged his service fee and left us hanging. Steve came out to diagnose our refrigerator changed a sensor and charged us his service fee. Within 24 hrs the problem continued. I called Steve back and he said he had no clue what the problem was and would call his parts distributor to see if they knew (I thought it was was weird to call a parts warehouse). Then he never followed up. I called him back and he finally answered and clearly hadn't called his parts distributor and said he'd probably have to change the motherboard. We were willing to try it. Now he is ignoring our countless calls and messages!"