Airport Home Appliance

"The shopping experience at the Hayward outlet store with Joseph Aguilera was outstanding from start to finish. We initially just intended to do some price comparison shopping, but Joseph's assistance was invaluable. He listened to our needs and guided us to the best fridge options based on our space, budget, and preferences. Joseph didn't pressure us to make a purchase and even provided helpful information to ensure the fridge would fit our space. When it turned out the initial fridge was too big, Joseph promptly offered a replacement model without us having to return to the store. He also helped us delay delivery when needed and assisted with processing a refund for a cancellation. The entire experience, from sales to delivery, was fantastic thanks to Joseph's exceptional service. Airport Appliance has certainly earned our loyalty with its wide selection, knowledgeable staff, and outstanding customer care exceeding our expectations!"

"I had the impression this was a reputable company. Unfortunately it is not. I purchased a "blemished" dishwasher from them online (I specifically asked and was assured the blemish was cosmetic, not functional). When it was delivered I commented to the installer that the little dent on the front was not bad at all and what a great way to save some money. Ten days later when it stopped working and I had to have the Bosch repair person come out he showed me the extent of the "blemishes" which consisted of dents and cracks in the plastic around the outside of the unit to the point that it looked like it fell off a truck. As he described it: "Tank was damaged at the top and bottom right rear. This is a structural part of the dishwasher and can't be field repaired or replaced." It is shocking to me that a supposedly reputable company would be so dishonest as to pawn off a product with such extensive visible damage without making the customer aware of it (of course the damage is only visible when one is looking at the dishwasher pulled out from under the counter and of course the installer did NOT show me or tell me about this damage). And as the technician says it cannot be repaired. Seriously what a horrible business practice to trick customers like this and saddle them with a functionally damaged and unrepairable product. When I asked for Airport Appliance to make things right by replacing the product with the same Bosch model that I had ordered they refused. Pointing me towards other units where I would either be getting a poorer quality product or I would have to pay them more money to get the unit I had ordered. Dumping defective products on customers without telling them and then refusing to make things right after they've been caught, I just don't understand how a company can even do this. This is so wrong and I'm so furious. They assure me they will get my $300 Bosch repair fee reimbursed. Needless to say, I am worried whether they actually will."

"From order to delivery, Airport Home Appliance is a first-class experience. It was easy to search for just the right dishwasher-there was comprehensive information and a great range of choices. We were contacted WITHIN HOURS to schedule the delivery. The delivery team was early, efficient, informative and respectful. I will not forget this experience the next time that I need an appliance. Thank you, Airport Home Appliance!!! :)"

"We've been in search of a new refrigerator after experiencing issues with our expensive Samsung fridge, particularly with its ice maker and humidity control. Given the tendency of many appliances to last only a few years, we aimed for a Bosch due to its reputation for dependability and quality. However, the Bosch price point exceeded our budget. While exploring online options, we came across Airport Appliance, which was selling the same Bosch model at almost half the price, albeit with a blemish. Our initial online inquiry revealed that the condition of the fridges was unknown as they were factory-sealed. Frustrated, I decided to call for more information and had the pleasure of speaking with Dalia Munoz. Dalia was easy to talk to and patiently explained that the units were brand new and had imperfections straight from the factory. Opening the packaging to inspect the fridge would impact their ability to sell it as new. Despite the uncertainty, I decided to take the chance, and it turned out to be a worthwhile risk. The fridge is not only aesthetically pleasing but also well-built, meeting all our needs. Having now purchased both my stove and fridge from Airport Appliance, I can confidently say that I am satisfied with their products and service. Dalia's assistance made the process smoother, and I would happily consider buying from them again in the future."

"Their website is very good. I found the gas range I needed at a price better than their competitors. Most important was their next day free shipping! Their customer service, communication, and follow-up is exceptional: fast response to emails, polite, patient, knowledgeable, and professional. Highly recommend!"