Summit Uniforms of Knoxville

"David and his staff are absolutely great! They do their best to help everyone get the right uniforms and equipment. The staff at the store are all very friendly and helpful."

"It's a real shame that these places no longer seem to care about customer service. I've been waiting on certain items now for months with repeat delays and no communication unless I initiate it. They also make mistakes with orders and lay blame on the customer. I'd say there has to be a better option, but sadly all of these uniform shops are about the same now."

"This place takes forever to get in items you have ordered. Unless your a department in Knoxville you’ll be waiting months for your product. I’ve been waiting 3 months for my product to be delivered and everytime I call it’s always let me get your name and number and someone will call you. I’ve never received a call back. They are to worried about the big guys and don’t take care of the little departments. I was also told a time frame of when my product would be delivered and we have exceeded that time frame."

"Terrible customer service. Ordered uniforms, and still had nothing after 5 WEEKS! They blamed Blauer of course. They were no help at all. They're plenty of other places to get uniforms. I recommend local, unless you just wanna 6 months on your order to arrive."

"The ladies who work there are very nice, but it takes forever to get anything and communication is terrible. I ordered a badge and holder as a gift for my husband. They told me it would be 6-8 weeks. The process started in December (to get approval from the department since I was buying it myself). I called in January to check on it and they told me I had to pay up front before they could order it, which is fine, but they never called to tell me if it had been approved or that I needed to pay to order. I have called several times to check the status to hear that they are waiting for it to come in and they can’t guarantee that it will not be sent to the Sheriff’s Department with other orders. I specifically request to pick it up because it is a gift. My husband calls to check on it and they tell him there is no record of the order. I called the next day and they said that the holder had come in, but not the badge. Again, I tell her to hold the holder and I will pick them both up when the badge comes in. My husband calls today to tell me that the holder came to his department. I called again to check on the badge and she told me they told me that they just ordered it 5 days ago because they were waiting on more orders to make a full order. That should be something that you tell people when they say that they are ordering a gift. Christmas and the birthday have passed. It has now been 3 months and who knows how much longer. Maybe it can be a Father’s Day gift. This is what you get when there is no competition."