Peoples Choice Auto Repair

"I didn’t personally take my vehicle here, but my partner at the time did. Biggest mistake ever. The service took over two months, and when we finally got the car back (after pretty much no communication other than the vehicle kept getting pushed back due to “VIP” customers and employees walking out), the job wasn’t done, things were missing, it was more than quoted, and the engine paid for wasn’t even the one that was installed. Oh! And charged for a “new” item that wasn’t even new and wasn’t even requested to be changed. Chris is a crook, hopefully he sold the business and they have better practices. I have so much more to say about this place but I will save them the embarrassment and end with this- go literally anywhere else."

"Wonderful experience here. I'm currently making this post on A Saturday. I originally called on a Monday for a 3 hour job and was told that the next appointment wasn't until the next week on Tuesday. But due to hard work I was able to get in two days later on Thursday to get my car back on the road. I would've still been waiting 3 more days to make money so that's awesome. And the mechanic was very informative on future work I need to get done and with his advice and helping my gear shift which was not included in the job I was able to drive my car back 380 miles home with a near blown transmission. Five star for sure."

"Had my breaks, rotors and a fuel pump sensor replaced. The work took a little longer then planed but I had it back the next day. However, I still had issues. When I called with my concerns I was in Knoxville already, having drove straight there after getting my car. Jessica listened to my concerns, made arrangements immediately to have it towed and within a few hours they had resolved the issue. I trust the mechanics there, and simple mistakes like tightening the drums too tight happens. But for me, someone who is not mechanically inclined and smells burning rubber it is an anxiety moment. But the staff handled it well, the tow company was professional and fast. I have no problems with bringing my car back again or referring other to them."

"My experience with People's Choice in Oak Ridge TN was extremely frustrating. I admit to not being mechanically inclined, which is why I bring my vehicles to the "professionals." I had a check engine light on and they kept my truck for 5 weeks before calling me to tell me it was done and I owed $950+ and the check engine issue was fixed. I wrote them a check and left in my truck. Didn't get 1 mile up the road and guess what popped back on?.....yep, check engine light! I pulled into the gas station and put 20 bucks gas in the tank and took it right back to peoples choice(gas tank was almost on E). I asked them to fix it and said I wouldn't have to have it for a week or so if they needed to order a part or something. Fast forward 9 more weeks (yep, they had the truck for 14 weeks and didn't fix what I brought it in for). So, I am out $950+ bucks, didn't have my truck for over 3 months, and the damn check engine light is still on. I am a patient man and a forgiving person. I gave them a chance on multiple occasions and they let me down. The definition of insanity is doing the same thing over and over and expecting to get a different result. I will never take any of my vehicles to People's Choice auto repair again and would strongly caution against anyone who considers using their business."

"A locally owned specialized repair shop with the ability to work on almost any vehicle. Multiple specialty technicians but the owner specializes in diesel tuning and VW, Audi tuning among many other innovative automotive accomplishments. He also currently operates 3 other successful small businesses. So you can spend your money knowing the money is going back into the local economy."