Countryside Tire & Auto Service 220 South Rutgers Avenue, Oak Ridge, TN 37830

"They lied to me 100%. If they lie to me they will lie to you. Have used Countryside for years and loved their service. Had my tires rotated on my AWD Outlander toady. When I asked them how they did the rotation he said front to back. I said that is not how you are supposed to do it. On an AWD, you use front to back 'X" pattern. Then he went on to lie again and say "We did like the OEM said to do it." Meanwhile I am sitting and reading my Owners Manual while he is saying this. When you have a complaint about the way a shop did something and their defense is "We did like the OEM said to do it" that means they are using the oldest line in the cheater mechanic handbook. They flat out lied! I am not even a mechanic and I know that w/ an AWD vehicle you always use the Rear to front "X", front to rear "X" pattern when rotating tires. If they lied to me they will lie to you. Once they fix their mess up I am done using them. And it is unfortunate, because I really liked their service. Not anymore. I give liars my business. They weren't the one that would be paying $1500 dollars for new tires in 20k mi. d/t cupping from improper rotation... so they don't care."

"Lost my business before I even had a chance to use this place. Called to ask about a loaner car because my ranger is disabled at the moment (won't start) and I was going to have it towed to CountrySide. My wife and I both work 7 days a week and since my truck will probably be in the shop atleast 2+ days, my wife asked if there was "loaner cars" we could use if we used their services. The girl she talked with said "We don't like to give those out because we (the employees) like to use them often". Unbelievable!?! Doesn't that defeat the whole idea of having loaner cars? Doesn't the customer come before employees use of said loaner cars? I wouldn't have even admitted that to a customer. That's pathetic. I will NEVER go here, no matter how many times my mother had recommended this place to me. I'll take my business on down the road."

"Very professional and staff was very nice. Great prices. Better than any other place in this area. The work on my car was excellent. One satisfied customer here and I will be going back."

"Have visited multiple times with full satisfaction. Very skilled crew who give you good advice for your car in advance about potential issues that might arise, and quote very fair prices as is easily googlable. Fully recommend!"

"I was new in town looking for a reliable shop to keep my vehicles up. The staff was quick to return my call and get my vehicle for service. My quotes were realistic and steady, none of that frustrating additions that tend to end up at your chain mechanic shops. They were flexible with drop off and pick up making them so easy to work with. A few days after my service the shop manager reached out to follow up adding a great touch to a great experience. My review is still relevant months later. I've used them multiple times since this review posted and each time I received top notch service."