Firestone Complete Auto Care

"Looking for friendly, reliable and reasonable auto care? Do as I did and visit Firestone Complete Auto Care! Very satisfied and will continue to use this modern and easily accessible service center staffed with friendly professionals who are customer oriented. They care!"

"A big thank you to the wonderful staff! I made an appointment online and got in quickly during a snowstorm. A slow leak in a tire turned out to be a screw in a non-repairable area. A new tire was needed. Luckily I purchased the protection plan when I bought the four new tires only 10k miles ago. The plan covered all but the taxes and fees. This situation could have been me stranded in sub freezing temps. ‘Chip’ is the only name I can remember but everyone I interacted with was wonderful. They took care of me and my vehicle. Thanks again everyone!"

"I went in on 12.19.23 for a simple oil change and got my car is ok, no issues. I had to bring it back in because my check engine light came on. I didn't appreciate being made to feel stupid and told it was my fault and that i would have to pay $120 to have it checked out, when it turns out that it was the mechanic who failed to properly close the air filter that caused my check engine light to come on. Maybe if they weren't in such a hurry they would have done a better job. Also why was I going to be charged $60 to have my tires balanced and rotated? I thought that was included with the oil change. DO BETTER!!"

"Mortl, Robert D. [US] I discovered a nail in my rear tire Saturday afternoon at 4:40 PM and went to Firestone and arrived at 4:50 PM. I knew the shop closed at 6:00 PM and hoped they could work me in before closing. Travis assured me they would get the tire replaced before they closed. Travis listened closely to my situation and promised the work would be completed. It is important to note that I drive 75 miles at night delivering the local newspapers and getting this work done within the hour gave me peace of mind that I would not have a flat in the overnight hours. I would like to compliment Travis on his excellent Customer Service and the Firestone Team for quick, quality service. There are several choices for new tires and service in Oak Ridge, but I will speak highly of the quality service at Firestone to everyone I meet. Thank you to the Oak Ridge Firestone Team. - - - Robert Mortl"

"My boyfriend this morning called about needing a Oil Change. Regular not synthetic high mileage oil. They stated on the phone that it would $29.99-$100, no more than $100. We dropped it off and waited FOUR HOURS. We came back and went inside to pay because they had pulled it out of the garage and tell me why it was $131.09 for an SYNTHETIC OIL CHANGE that we didn’t need. The guy then put in a “coupon” that brought it down to $114.NOT ONLY did they over charge us they stained the car!! DO NOT RECOMMEND, WE WILL NOT BE BACK. this is for a 2014 Nissan Altima."