CAR FIX Oak Ridge North

"**Update: After posting the initial review below, I was contacted by the store manager, Rhett, who apologized for the poor service I received and took steps to make things right. He offered a full refund for the services rendered earlier in the day and asked me to come back in so they could replace the two tail lights that were supposed to be fixed during my initial visit, free of charge. Rhett acknowledged the shortcomings in their customer service and assured me that he would address the issues with his front-end staff to prevent similar incidents in the future. He also offered a complimentary service for my next visit to demonstrate their commitment to providing better customer service. While I appreciate Rhett's efforts to rectify the situation and his willingness to take responsibility, I have decided to keep my original review intact to reflect my initial experience accurately. However, I want to acknowledge the manager's prompt response and the steps taken to resolve my concerns. I hope that Car Fix will follow through on their commitment to improving their service, and I look forward to seeing positive changes in the future. **Original Review: So I've been to this Car Fix location a couple of times with no problems. This time, I took my husband's car to get an oil change, check fluids, and replace the headlamps and the tail lights, which were both out. The lobby had been redesigned since last time so the customers sit in the same room with the customer service guys, so you can literally watch them work. I dropped the car off, and the CS guy said it would take about an hour. Fine. I walked on the greenway across the street for an hour and came back. The car was still being worked on at that time. At 1 hour and 15 minutes, I saw a mechanic walk in and hang the key on the board. I even walked outside to see if the car was ready. Yep, it was parked outside. I thought for sure I wouldn't have to wait much longer, but I was wrong. I sat for another 45 minutes waiting in the lobby to be checked out. At 1 hour and 50 minutes, I walked outside to make sure the car was still ready to go. It was. I then approached the customer service person at the counter. He acknowledged me and I sat back down. After 2 hours, the guy finally had me come up to the counter to check out and pay for the work. Plus, he gave me a long list of recommended repairs that need to be done at some point. Once I got home, I noticed I paid for a cabin air filter that I hadn't asked for (I should have looked over the costs there). Also, I had been told the rear brake lights were fine, so nothing was done. It was the tail lights that needed to be replaced, and they were not working when I checked them at home, a safety hazard."

"Service was good, but it's what I saw when I was there that will keep me going back - while I was waiting in lounge, a young lady's car broke down at the red light, and a staff member grabbed 5 of his guys in the garage and they ran out there and pushed it in for service without hesitation. They went above and beyond. Plus, the the rates are reasonable and service is great. This was my first time here, and I plan to use them in the future for all my car needs."

"Took my car in with a significant leak in the tire. They easily could have taken advantage and told me I needed a new tire. But they were honest and friendly and got my tire repaired and charged a fair price. They have earned a new customer."

"After a horrendous afternoon oil change at Take 5 Oil change that snowballed to more bad than good, I was point in the direction of Car Fix. Chad, Brandon, and Brian were absolutely fantastic and were able to fix the problem. Not only did they fix the problem that was apparent, but they also were thorough enough to discover other problems that had arose. They did an amazing job at getting my vehicle in and fixed as well as lifting my spirits! Great group of gentleman and I will definitely be giving them my service in the future!"

"Very good place to take your treasured vehicle they do there Very best at doing quality work and are very quick to rectify and unexpected circumstances. Great crew"