Two Men and a Spa Dolly

"We had a great experience with both the sales and the delivery/setup guys. We did have a small issue where the heater was defective on initial delivery and kept tripping the power but they were attentive and corrected the issue within 2 business days."

"I contacted this company for a leak in my spa. After a week of waiting I was charged $95 for a service call. Derek the technician came out for approximately 20 mins and stated he couldn't detect the leak. To further diagnose the leak he would have to charge 500$ each way to the shop and 6-10 man hours to trouble shoot and fix. I told him i would think about it. A few hours after the service appointment I was contacted by Kevin the sales manager. I was then being questioned about a new hot tub. Two days later i decided to look for the leak. The coupling from the pump to the heater had water leaking from it. I inspected it and found out the gasket was shot. I purchased the $1.99 gasket from a more reputable store. After installing the gasket, original spa holds water and is NO longer leaking. Kevin contacted me via text and stated that “No visible water is seen coming from the heater. Now it’s possible it leaked afterwords but when the pic was taken and he was there it’s dry up front .” Emphasis that it leaked afterwords…. A $1.99 and less than an hour of my time and no other leaks…and the spa is holding water for 4 days now with zero leaks. Sounds like that was the issue altogether. I inquired about some sort of refund for this oversight and was not offered anything I will NEVER recommend this company and I would stand clear of the sketchy business practices. $1.99 could have turned into a 2,000-2,500 dollar fix or worse yet a new hot tub for even more."

"Read carefully before you do business with this company! This past summer, I called them to order a new hot tub cover. I was told that someone would call to set an appointment to custom measure my cover. They took my credit card as a hold on the order. After weeks and several calls, I get a text message saying my appointment was the following morning. No one called to arrange an appointment time, they just announced it. After the tech measured the tub, he said it would be 4 weeks to complete. We waited 5 weeks and heard nothing. After several more calls we were told that they hadn’t received approval from us to place the order. The tub was measured, the credit card given and a completion date was given to us. They said they would put a rush on it and call when finished. Three weeks later. I call again. I was told that someone would come to measure and that no work had begun because it is a special design and requires a template! Then I was told that no one had ever been to my house, and no measurements were ever taken! After an angry tech yelled at me, I told him to cancel the order and he replied, “good luck finding a hot tub cover and he hung up. Luck seems to be the key word in dealing with this company!!!!"

"Two Men and a Spa Dolly are amazing! They have a high level of customer service and are very knowledgeable. They are very responsive and have ensured my pool was maintained properly all summer long. Staff is not only friendly and professional but most importantly knowledgeable. Definitely recommend them to anyone!"

"Dennis and his employee Johnny did a wonderful job of squeezing me in (Dennis did) to service my swim spa (Johnny did) to quickly find and fix (ie replaced) a gasket at Balboa VS Spa Control System Device. Finding and replacing leaky gasket and testing out new gasket was done quickly and professionally and in a courteous manner. Swim Spa working great now. Definitely go to them again and recommend them. Dennis also recommended a good service man some months back that repaired a small cracked acrylic area that was inside the spa, and the service man he recommended was very good and did a good job fixing it."