St. Louis Bread Co.

"Went in after a dozen bagels and cream cheese. The employee had them all cut and bagged. Had my beverage. Had stepped aside, waiting for them to finish the order (getting the cream cheeses), the lady in charge of getting my order finished kept helping other customers instead of finishing mine. When asked, politely how much longer do you think it will be(I even asked with a smile, cause you never, EVER! make someone handling your food upset) she snipped, "You are just gonna wait." I had already been waiting 15 minutes, literally. Not that it really matters to this particular store, I'll not ever step foot or spend a dollar in there again. You can bet, I sure will tell everyone I know how the customers are treated and to go to Fenton."

"I ordered in advance for order pick up so I could pick up my kids favorites and eat lunch with them at school, after 20 minutes I asked about my order. They thought that it had been lost but they were so backed up my order hadn’t even come up on the screen yet the whole team was working together so hard. I left the food and just went and picked my kids up from school so we could eat together, they gave us extra pastries to make up for everything and wrote such a cute note for us. The food industry is so under staffed and overworked. The service made my day so much better."

"I met the manager and she was extremely helpful. I loved my onion soup but was not impressed by the Citrus Asian Chicken Salad. Everything was very clean and tables were cleaned as people left. You did not have to wait for a seat due to messy tables. I also enjoyed my take home sesame bagel with chive and onion cream cheese, blueberry muffin, and cookie. Whats not to love right?"

"This location has one really great thing going for them...and that is amazing workers! They are always so kind to me when I come in. One in particular is the kindest person I have ever met, and her name is Nora. No matter how chaotic and busy it is, she is always working efficiently, yet she is somehow also always smiling and chatting with the customers. She made me feel so incredibly welcome, and she even remembered my name! Even with an injured hand her service and kindness was impeccable! I suggest going to this location just so you can meet this wonderful employee, Nora, and all of the other amazingly kind people you'll find at this location. And managers, listen up, because this employee needs a raise! She goes above and beyond!"

"It cost me $10.40 for a chicken salad sandwich that had a very small portion of product on it. This is a rip off. If this is how Panera is going to operate moving forward, I’ve spent my last dollar there."