Papa Johns Pizza 1201 Water Tower Place, Arnold, MO 63010

"Every single time I have placed an order at this location they have messed it up. Just ordered a small cheese pizza for my daughter and they sent a cheese stick with the cheese all over the place, half of it not even on the sticks and they stuck in a cheese dipping sauce. How do you mess up a cheese pizza? The pizza I ordered for myself, is paper thin and floppy. I called the store twice to see if they could rectify the issue. The first time I called, they picked up the phone and left it on the counter and then hung up after two minutes. The second time I called I spoke to the manager who told me to come and get it with a disgusting tone. I have worked in the food industry and this is not acceptable. these guys take zero pride in their work. The manager called me rude after I asked her why they couldn’t deliver it, and this is the 3rd time they have done this to me. If the owner is reading this, you should fire the line and get yourself a new manager at Arnold. Arnold I rate one star just because the driver was nice. The Imperial store 5 out of 5. Absolute worst at Arnold. Abysmal, even. terrible pizza and terrible staff. avoid this place."

"TERRIBLE CUSTOMER SERVICE. We repeatedly get our pizza very late and cold. Tonight they got our order wrong and when we called about it offered no apologies, no offer to correct it and said they made what we ordered. It’s terrible when you spend your money, don’t even get what you ordered and then are told we made what you ordered. You should be ashamed of yourselves Arnold Papa John’s!"

"We got a pizza and some wings. Everything was great but our boneless wings had almost no sauce on them."

"I have never experienced such good costumer service I order the pizza to the wrong location and they canceled my order and gave me %50 off. I literally can not sing their praises enough. They literally deserve pizza place of the year"

"Ordered Cheese Sticks, received bread with a sprinkling of cheese. They said that they would refund for the cheese sticks. But this is still pretty offensive. Was told the dough maker didn’t get rid of the “bubbles”. Bubbles from what? The tsp of cheese? Lol!"