Steam masters pro 8214 Bigwood Street, Houston, TX 77078

"Stay away these guys they will lie to you and state they can clean your carpet and remove pet urine smell and they cannot . Me a disabled veteran myself I have always been a man of my word. I reach out to this company and scheduled an appointment to get my area rug cleaned. I asked could they get rid of pet urine stain/smell, they stated they definitely could. Once the rug dried it smelled worse. I called them stating the smell is worse now they came back out to re clean and failed once again. They actually made it worse I had to put the rug outside. I called again the owner stated that he would send someone out again to clean the back of the rug and that would work . They never showed up and have been avoiding my calls and messages. I called from different number they answer then once they find out it’s me they hang up in my face at this point I’m frustrated, and yes I said some words. I paid for service I did not receive and now they refuse to refund my money or even answer my calls.THESE GUYS ARE HORRIBLE AT CUSTOMER SERVICE SKILLS. Stay away they will just take your money I have no idea how they are 4.7 stars looking at their quality of work 0 stars yes. I will also be reporting this company to BBB so this doesn’t happen to anyone else."

"They did a really good job . I call them back because my carpet on the stair had a weird smelling and they come and didn’t charge anything . They are really good and I highly recommend this company."

"I am thrilled with the deep cleaning and deodorizer treatment I had done by these guys!! My puppy had my place less than fresh and it looks and smells awesome now!! The service was thoroughly done in a professional manner by 2 kind gentleman. I will Definitely use them again! Did i mention the good price as well??!! Kudos!!"

"Love these guys! Fantastic communication, punctual and professional. They did our master bedroom, price was reasonable after a quick look and needing extra treatment due to pets. I had high hopes and they delivered! It’s been a week and the room still smells fantastic and looks great. Will be calling for our other rooms and a few rugs!"

"Most definitely will be making this company my go to for carpet/tile/furniture cleaning. They did a great job and removed what others could not at a very reasonable price! Thank you Laurence and team!"