Kendra Scott

"Went by this weekend, and there was a line to shop. It’s fine, don’t mind. I was greeted by most of the employees and didn’t need help at the time they offered. When I was ready, they were all busy which I understand. What got me was the cashier. He was rude and I felt he was annoyed that he had to grab my item from display. The eye roll was unnecessary from him. I think I made it worse because I did not make eye contact I did not mean to but when he was coming back to the register after grabbing my item, he had a long camel toe with the tights. It hapoens To all of us but I got uncomfortable and was embarrassed that I noticed so I did not want to meet his eyes incase he noticed. Overall my experience was below mediocre"

"I have purchased from this location 3 times and every single time I have been treated rudely. One of the times I was asking an associate for a necklace for my daughter. He literally walked away as I was still talking and got the necklace when he was done chitchatting. When he gave me the necklace he didn’t even answer the rest of my questions but instead went to ask someone else if they needed help. On a previous visit the associate just looked me up and down and kind of laughed and kept chasing me around the store. When asked if she needed something her response was I’m just keeping an eye. The only reason I continued to purchase is because my daughter loves this jewelry, but I’ve decided I will no longer give them my business just to be looked down on."

"I’m going to start off by saying I was ready to call customer service to complain. I went in for a return but the girl that helped me, Lizzie said she couldn’t do it because the person who gave it to me got it in September. I don’t know the policies so how was I supposed to know the days for a return. I’m going to say I was rude to her, I cussed her out but she never changed her personality or lose her temper. i had another item to return, and I was still upset but she still helped me even though I treated her bad. She tried every way to find the purchase and we finally found it. This is what made me stop wanting to call customer service. She continued to help me, never changed her attitude and I was super surprised how calm she was. There was a long line outside and only 2-3 employees including Lizzie. She ended up helping 8 people, i counted them just incase she messed up so I could tell customer service too but she was quick with the people and the way she had people at the stones listening to her was wow. She’d excuse herself and go to the other, then to the other and she had another group and she explained white in this way that made me get a pair too. I’m not sure if she’s a manager because of the way she was, if you heard a manager voice like confident that’s the way she spoke. If she’s not, she’s probably a leader because she kept looking around to see who was coming in and out too. I used to intercept surveys so I paid attention to a lot things. If you need help getting an item, or if you just have questions look for her. She listens, understands, and makes your experience feel like your talking to a friend. I shared something personal with her and the answer she gave me was genuine with care in the way she talked. She could’ve treated me differently because of the way I treated her but she was professional and kept checking up on me when I walked the store to look for things. Look for her, she’s not hard to miss tall and super white"

"Customers service reps act very snooty. I brought in broken earrings and they didn’t replace any of them because they aren’t made anymore. That’s ok, but the higher than thou attitude is unnecessary. It’s your earrings that are broken/rusted not me! FYI- some of us like to own our earrings longer than one year. I was told that I could walk around and look while they “cleaned” a pair. No, thanks. I don’t want anything from Kendra anymore."

"I came in in 5/31/2023. I got in line at 7:45pm. The line was long. A group of 4 came out and they let a couple go in. Another 2 girls came out and they didn’t let anyone else in. About 10 minutes went by and they finally let another 2 in. It was not at all full. The store had plenty of space. Several people left the line. I was not able to shop. It was upsetting due to seeing there was not a lot of people inside shopping and when a number of people came out they would not let others in. They for sure lost a lot of sales this evening. Terrible customer service."