BJC Behavioral Health

"If you can manage to get in- ie: wait in their waiting room all day and get through all the paperwork, it's a good service for mental health, good doctors etc. The office staff however is the worst I've ever seen, they will lie to your face, act like everyrhing is an inconvenience to their day, throw their coworkers under the bus, never answer calls, don't even both leaving a message. And if you have an issue like a missed appointment or dropped or anything, you will never hear from them, they simply don't care. Always always always go into the office in person. I got married like 5 years ago and they just NOW got my name changed, after bringing my marriage license in like 3 times. One time they told me I wasn't even a patient when I came in for a routine appointment- when I've been going there for years. Called my psych that I go to confirm that I'm a patient, and then gave me additude over it! Like it's not my fault you got your system all messed up!"

"It's changed a lot. Some of the people that are there to help people like me shouldn't be there. Connie is the worst of the worst of the worst. I wouldn't trust her if my life depended on it."

"I’ll NEVER recommend anyone to come here for any reason! Very rude staff and wouldn’t help with the smallest of requests! Staff won’t answer and you’ll never get anything done without calling them 20 times to make sure they are doing their job!"

"Absolute joke. I was referred by a crisis team (BHR) that had come out to my house, expecting to get to see a psychiatrist fairly quickly, stating they had ties to this facility. I went in, did a "Screening", was told to come in Monday for an intake that should have been extradited due to being referred by the crisis team. I checked in, gave them my name, after waiting 2+ hours, finally someone came up to me, asked me and another's name, and literally said "welllll I'm not sure what I'm going to do here I'm not sure if ill be able to see you today or not" They clearly do not take whatever they are doing here seriously. People wonder why it's so hard to ask for help, it's most definitely because of terribly managed places like this. Staff seemed far from caring about any issues, just seemed exhausted and like they didn't want to be there. I ended up having to call 911 because symptoms were so bad, they told me to go to mercy in festus. So I did, and I was taken care of better than ever. They were actually caring, genuinely wanting to help what you're dealing with. I felt no judgement or looked at as someone who was just homeless trying to get drugs etc, like I very much did at parkland, or here."

"Today we when in to Pick up medication. I asked to speck with a nurse to gain her help. And she was super good about helping even when I wasn't sure exactly what I wanted. People with mental health disorders have a hard enough time of it out in public so to have a place of understanding and true care and concern is a major plus. Stigmaization of something a person had no choice in getting is debilitating to someone most deny their symptoms and don't get help. I tell people I have a condition purely for their reaction. I'm not sure if it's good are bad training one self to real not care what others think of me. Kind of tricky to think about."