Champions Pool Repair & Service

"Pool technician lying, customer service lying and covering up for technicians. We have been trying to get our pool fixed for 12 days upon which we were scheduled and nobody showed up even though I lost the day of work the following day I called to find out why we weren't serviced and if they can come that day at which we were told that we have to be rescheduled and they try to reschedule us for 7 days out of the date when we should have been serviced. If you want your pool fixed then this is not the company you want to use. Also if you want to get ahold of them it is impossible. Office staff almost never answers. Hope this review helps some of those people who were considering working with them."

"INSURANCE SCAMMERS, Avoid this pool service by all means we are a business owner as well, so here’s the scoop, we had a shaft, seal go out on our pump, we called our insurance company. It goes to a portal and then gets picked up by a company, our luck. It was picked up by champion pool services, they came out in a timely manner.. however, the shaft seal continue to leak, but not by a lot after only a couple of days we figured that could just be residual water well after 60 days, the shaft seal failed, so I contacted Champion pool services, and instead of backing up their work, they want us to file another claim with our insurance company and pay the deductible, I asked them why they don’t back up their work, and they said if we would have been a retail customer, they would back their services for three years, but since I went through my insurance company, they only back up their work for 30 days. How does this make sense? That if I did not go through my insurance company, they would warranty this shaft, seal for three years, but going through my insurance company they said only 30 days, I spoke with the office manager her name is Jen.. I repeatedly asked her just to do the right thing I said, it’s not fair that you would back up this job for three years. If I did not go through insurance, how does that work? And I said why do you need to get paid again for doing a job just two months ago that failed? It means your technician did not do the job properly, and it should be covered, we proceeded to argue for the next 15, 20 minutes over this, this company does not know how to do the right thing or to handle the situation, and they obviously have technicians that Bumble their way through jobs, and if it’s through an insurance company, judging by this job, they have figured out how to take advantage because they said they get hundreds of jobs per week, I wonder who’s pockets are getting lined."

"I bought the chemicals from them and I cleaned my pool on my own, I hired them for the full service during the summer, it is worth mentioning that the guy who gave me the service was very kind but when I questioned him because they had double charged me in the second month he told me that I should talk to the office. I was attended by an employee who said was the manager, she told me that they had cleaned my filter, I explained to her that nobody had notified me that this service was going to be carried out because I had already bought new filters (not installed) since they were broken. She showed me a photo of her phone that was supposed to be my filters (dirty) but I don't recognize the place as my house, nor did she show me a photo of them clean and she told me very angry and arrogant that the service had already been done and although it was her fault for not having sent me a previous email as they do with everyone, and she stated that they would no longer provide me with the service, I told her that I wanted to talk to the owner and she only limited herself to say that the owner didn't have a personal email were I could contact her directly, only the general email of the company that is the one that she manages. Definitely, if the owner is not aware of this, they will end her business with a terrible reputation, because it is not possible for them to deceive you and kick you out! Stay away from these people while they are still running that business!"

"The staff was very helpful. Their knowledge about the product helped me in my decision on what to purchase."

"Used their service for a rental house, there were many times they didn't show up but still charged me. Never vacuumed the pool. They cleaned the filter and pored the DE in the front of the house which caused the front curb to stain white. They also forgot to add more DE to the filter after they cleaned it. Spoke to the owner , she said all the pool guys were new and inexperienced. Don't use them, look elsewhere."