Preppy Pet Richmond

"Dropped off my dog for 3 days. She's a nasty little thing. Will poop and finger paint with it. Will bark non-stop with the most annoying high pitched bark. Thankfully, the staff here were very patient with her. Even though I didn't add an exit bath for her they still took the time to clean her up when I picked up. When I asked how she did they said "she's hyper but she's sweet". They are too kind, I know she's a menace lol. I highly recommend them for being patient and caring towards my pet. Will definitely be back!"

"I contemplated for two weeks before writing this. I took my pet to Preppy Pets in Richmond for Thanksgiving Holiday(Wed to Tues) and when I picked her up three girls came out and one handed me my pet in my arms. I put her in the car and took her home but first walked across the street to the park and notice she was limping on her right leg...... When we got home across the street, I gave her a bath and noticed she had a red asymmetrical right eye I checked her over and rubbed her down with pet oil to condition her fur. She engorged her snacks and food like she was starving. She is 11 lbs and I prepared her over her normal daily amount for 7 days and 4 snacks( 2 each =8 snacks/daily) individualized zip lock.... That night I noticed she was in pain so I massaged her and ordered within 4 hrs delivery the Vets Best overnight aches and pain medicine from Amazon. She normally sleeps on her Serta beds (1 of 7) but she instead slept in her carry on for the nect three days. My husband believes she was traumatized in someway.....She didn't get any better over the next 2 days, so I sent an email to a preppy pet and asked she was involved in an accident and they replies she was playful only..... I took her the the vet hospital and they checked her over and said she was either injured or there was a joint problem in her right leg/hip. They took xrays and checked right eye for ulcer and severe redness in her eyes and it was negative so they flushed her eyes and gave me prescriptions for methotrexate and neomycin eye drops for $422....My dog shots are up to date and she was absolutely fine when I dropped her off. I take her for a yearly check up but this time 2 months early. She was an emotional support for our family and now we had to provide her with extreme love and care and emotional support due to her trauma and injuries... If you take your dog there. Look them over from head to toe because something unknown happen to my pet and no one is taking accountability."

"I don't recommend this place. I made reservations 10 days before my trip, and when I called to drop off, I was told there was no reservation. That ruined my trip, to say the least. About all it was the lack of concern of the employee and the rudeness."

"My Luna loves coming here! Super friendly staff and great grooming and daycare, they know how to take care of your pup. My Luna always comes super tired and exhausted after every daycare session which is what I want and let’s me know she had an awesome time playing with other pups. Great place!"

"Please do not board your dog here! I boarded my dog Rocky here with the previous owners and they were fantastic. I was sad when the closed down. However, when they reopened under new management I got excited hoping it would be the same atmosphere. I was sadly mistaken. After boarding my dogs Rocky and Daria here over the weekend, they both came back horribly sick. Rocky had a horrible smell around his butt that has never happened after boarding. I had to take Rocky to the vet and I had to bathe them. They gave me some fake story about how he fell in his water bowl. Lies! This was months ago and my dog Rocky is still coughing from his stay here which is why I'm writing today. I just had to pay $1,200 for a vet visit. This place should be shut down!"