Wyndham Garden Kenosha Harborside

"The updating is done extremely poorly. Looks very messy with paint spilled all over. The furniture is so large takes up all the floor space. The service was unprofessional and disorganized. It seemed like there was maybe a system issue but the employee at check in kept claiming that it was the booking services fault to the 3 guests in front of me. The pool was dirty and the hot tub was way worse and the sides were brown."

"Location was great, price was high compared to nicer hotels in the area (The Stella was the same price, we stayed here because of the location). Rooms were outdated and somewhat clean, could have used some TLC. See photos Front desk service was exceptional. View was great. Room carpet was wet due to snow storm the night before. Did not eat the free breakfast. See photos"

"My girlfriend and I planned a stay here (in early December) through a booking site, and were given a reservation for a King room. We were traveling for New Years to a nearby friends house who also lives locally and wanted a shorter drive distance. Check in was at 3pm. We waited 40 minutes to an hour to be checked in. Now, I have to give credit to the woman working the front desk, she was taking an extreme amount of verbal abuse from numerous clients checking in ahead of us. However (and not her fault I might add) we discovered soon why. The hotel had oversold their rooms. So instead of the King room which was reserved well in advance; we were given 2 queen beds instead. I am 6 ft 3, my significant other is 6ft, there's a reason we go out of our way ahead of time to reserve things for our comfort when staying somewhere. The resulting discomfort was exacerbated by the fact that some guests seemed to receive the room we had initially reserved, while others were upgraded to supposedly better accommodations. We stayed in Rm 520, the bathroom light would sporadically turn on and off with no rhyme or reason, which made it impossible to shower, or for my girlfriend to complete her makeup routine prior to leaving for our party. To compound, when going down for breakfast in the morning; our keycard no longer worked to enter back into the room. Seeing as I was fighting an up-hill battle with the sheer amount of upset people at the desk when I came down to address these concerns, I decided that a better idea would be to voice my concerns with the management after our stay had concluded. While the hotel's management offered a discount for a future stay and an upgrade on a lake-side room, this solution is impractical for us as local residents. Despite expressing our desire for a resolution related to the recent stay, we were met with a firm stance that no retroactive compensation could be provided. The lack of flexibility and understanding regarding the challenges we faced during our stay leaves us deeply dissatisfied. We had anticipated a comfortable and enjoyable experience, but unfortunately, the reality fell far short of our expectations. I hope this review serves as constructive feedback and encourages the hotel to address the issues raised for the benefit of future guests. Additionally, I hope that the woman working the front desk during our check-in is commended for her commendable efforts in remaining calm and doing all she could under immense pressure. Her professionalism was notable during a challenging situation."

"The rooms were okay for the price. There were stains on the curtains and walls. The Wi-fi also did not connect to any device and wouldn’t work whatsoever. The beds were comfortable and didn’t have bed bugs like the other reviewers mentioned, so I was lucky. The room did specify that there was a “City View”, however, the only view we got was the side of a brick building and trash on the ground. The staff was very friendly and prompt so no issues with that. If you could find something for similar price, I would look elsewhere."

"Overall, I enjoyed my stay at the Wyndham Garden. We were greeted by friendly faces that were willing to serve. This location is pet friendly, though I have a service animal in training - they were accepting of our presence. They greeted me and my team-mate properly and we were sent to a level 'appropriate' for guests with animals. The room was a bit dated, but clean enough. The view was fantastic, and overall, the stay was well worth the money. Our room was by a door, so there was a bit of noise, but regardless - I'm appreciative of the service."