United Heritage Credit Union

"Nice bank! Employees are all very helpful. They have a coin machine that is free to customers , no 5% fee like other banks in Kyle. I like that if you need a new debit card they do it on the spot! No waiting days for it to come in the mail."

"Staff are friendly, but don't seem to know what they are doing. They refused a digital photo of a document and told me to send "a scan" (but couldn't tell me the difference); Notary commonly refuses to notarize docs if the legal jargon is over her head (not your job; just verify the ID of the person signing). Long delays at the teller line, and to get any special services are common. Mobile app won't allow check deposits for the first 6 months of membership."

"I use this location as a share branch with my bank. They are always helpful and friendly."

"After years of putting up with various hassles and frustrations, I finally closed my account today and took my business across the street. The straw that broke the camel's back was being told one thing by telephone "customer service" (after a very lengthy hold) and then being told that the information given was incorrect when I went into the branch to open a new account for my son. Complete waste of time and resources, and that's not the first time it's happened over the last 10 years. They didn't seem to care that I've been a 10+ year customer, either. I was just a number to them I guess. I recommend avoiding this institution if you want efficient and proper customer service."

"Have always had good service with UHCU, but my local Kyle branch is the best! Everyone I deal with is always so nice. Real simple banking with no charges & so many options to help you save. I definitely recommend everyone to drop whatever money grubbing bank they're with & join UHCU!"