Prosperity Bank

"Rating a bank may not mean the same as maybe a restaurant, but I'm so over prosperity as a company. I've dealt with some very frustrating situations with them over the years, but today was my last straw. The manager has no tact or care for decent customer service. The girl who tried to help me through the drive-through and the trainee in the office were much nicer and at least seemed like they cared and wanted to help. The manager, who didn't even introduce herself, I still don't know her name, told us my fiance can no longer deposit her checks into my account even after saying we were doing it correctly. She insisted we knew about an outstanding balance on her old account, and that's why we were depositing her checks in my account. However, we have been doing this for 6 months, and I've never received an email, call, or text about this outstanding balance. It's just easier for us to pay bills and see our money in one account. She was rude and unhelpful, and as soon as she felt like there was nothing else to do, she walked away. I feel sorry for her employees if this is how she acts on a day to day basis. I am looking for another bank after 5 years."

"Great bank. Just wish they would open a branch (or branches!) in the great north up by 380 like every other bank and business and thousands upon thousands of people! What are you waiting for? The population shift has already happened."

"Took $60 cash into bank to exchange for $5s. Long story short, after long discussion with teller I was told if I didn't have an account they would have to charge me! This is a bank, not 7-11, anyone should be able to exchange cash for cash. I am going to try this at Chase (no acct there) and see what happens. Amazing"

"I have been to several branches of Prosperity and this branch in Frisco on Preston Road has repeatedly been less than impressive. Waited 15 minutes in the drive-thru (commercial lane) before moving to a non-commercial lane. Sent my deposits up and never heard a word from anyone.... 5 minutes later the money carrier popped back down with my receipts and again not a word. Not a "Hi- How are you today?"... or a " Is there anything else we can do for you today?" or " We apologize for the long wait this afternoon"..... Absolutely Nothing! Not the personal customer service experience that this bank advertises. It will be my last visit to this branch. I sure do miss Legacy Texas Bank....."

"Skip this bank. Sent out a mailer for new business banking. Contacted customer service to confirm the offer and confirmed valid and that I needed to come in. Went to the branch ready to move my sole prop business account over from Chase but clerk kept on about a business document that is not needed for sole prop 1099 contractors based on Chase set up. Left and wont be back."