PetSmart
10181 West Grand Parkway South, Richmond, TX 77407
Hours open
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 9:00 PM
Sunday:
10:00 AM - 7:00 PM
Photos
Location & Phone number
10181 W Grand Pkwy S, Richmond, TX 77407, United States
About the Business
PetSmart is a popular pet store located at 10181 West Grand Parkway South in Richmond, Texas. This store is a go-to destination for all pet owners looking for a wide range of products and services for their furry friends. From food and toys to grooming and training services, PetSmart has everything you need to keep your pets happy and healthy. With knowledgeable staff and a welcoming atmosphere, PetSmart is the perfect place to shop for all your pet care needs.
Reviews
"I always come to this store to get my son Cooper groomed and Amanda is such friendly and professional person I ever met and too expert to groom cats specially. Tge way she holds Cooper it’s the way I do, he lives to go to her lap as he trusts her, she is always going extra miles to give her best of best and also Jollin is amazing. I had a horrible experience with other groomers but Amanda and Jollin are really reliable you can trust on. Thank you girls always to make my Cooper adorable and taking care of him"
"The in-store staff here is very rude. I have had some very unpleasant interactions with one specific employee. She is often the person overseeing the fish dept. She acts as though helping customers is an inconvenience to her. I only continue to shop here because it’s close to my home."
"Awful experience while trying to buy a fish. The girl working in the fish section saw us looking at them with our daughter and ignored us. When we tried to call for help it took a while before she came. When she got there she immediately had a bad attitude. She was rude to us when we asked about the fish and then when she found out our tank was 5gal, she refused to sell us any fish even though some of the stickers said they were able to be in a 5 gal tank. I am all about animal safety and we ended up buying a beta somewhere else. If she had a better attitude, we would have bought from there but now we will not be back to this location."
"This is our local store. They didn't have a good variety of parrots to choose from when we were buying one, but thankfully all our parrots needs are easily met here. Service is fantastic and while not everyone knows everything about every pet, we've always been directed to someone with the expertise to answer our questions."
"I like coming to this store, and have come across some very kind workers, but what bothered me about a recent visit, was I believe one of the associates was advised through the manager to keep an eye on me. As I would to one aisle to another I was closely watched. So I might a point to stay a little eye contact, so their eyes wouldn’t have to strain as much, thinking I would walk out with some merchandise. I happen to be a very hard worker, and have a honest living. This kind of behavior is truly bad for your business. Everybody is not a thieve. I’ve worked in retail, and the ones you don’t watch that wear suits and ties, be the very ones stealing the merchandise."
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