PetSmart

"I usually work with Monica who is very informative and gentle with my puppy chow chow Daisy. The first booking I made for my 9 week old puppy was a haircut she informed it is too early to shave her coat because it will not grow back the same. I booked her third booking yesterday and it was with Kaylee. Kaylee was rude and asked if I wanted a hair cut for daisy when I booked a trim. Mind you it was 7:30 AM my very active puppy was fighting to get out of my arms bc she loves attention. I was sleepy and at the time I completely forgot why she did not need a haircut. I told Kaylee multiple times that I wanted what Monica usually does for my baby. After she wouldn't stop talking I finally agreed to a haircut then she tried to show me what Monica does for Daisy. She said she uses some shaver which is inaccurate because I looked at her History of bookings. Monica trims her like the original booking I made..... at that point I was upset. I said ma'am I just want to drop her off and go. Just do what Monica does... she said the check in process usually takes 10 minutes. I said with Monica it usually doesn't. SHE PROCEEDED TO SPEAK POORLY OF HER AND SAY SHE DOES THE CHECK INS WRONG AND WHEN I TRIED TO CUT HER OFF BY SAYING MONICA IS GREAT WITH OUR DOG. SHE CONTINUED!!! VERY UNPROFESSIONAL. SHE ALSO MADE A SLY COMMENT ABOUT MY DOG WHEN I HANDERD HER OVER.... When I went to pick her up I guess she realized she shouldn't have shaved her coat bc she was too young so she gave me free items and a coupon.. my fiancé realized later on why Monica told us not to cut her hair but by that time it was too late. I hope Monica doesn't leave bc I will only book with her from this point. Kaylee you have issues that need to be addressed and instead of wanting to be right and prove the customer wrong .. do your research or listen to the customer."

"Today I went to store for a portable double cats cage. Because I need to pick up my cats immediately so I had to assemble the cage in the store after paid for it. My cashier Jason was super helpful !! Jason helped me to put everything on and even asked other employee for a screwdriver for final assembly. I was so happy to have Jason helped me at that moment! He was so nice and kind, and always encouraged me not to give up. I love this experience at the location. Thank you, Jason."

"The gentleman that helped us (Elijah) was super attentive when letting him know what we needed for our bath and brush service. Our pup liked him a lot too. This petsmart is also super clean and organized with very friendly associates."