PetSmart

"Tried to spend roughly 1500$ here buying a new (125 gallon) aquarium and accessories. They said it could be delivered, but we couldn’t start that process until the purchase had been made. 1500$ later, the delivery company stated I was roughly 3-5 miles outside their arbitrary delivery range of 20 miles. This isn’t a policy anybody at the store was aware of, but they said the delivery company would call me personally as they were considering making the delivery anyway. Delivery company never called, and when Petsmart called me to check in, they said perhaps an employee could drop off the tank if they could get it in their car. Obviously outside of policy, but I was grateful they were trying to make it work. The next day, when the employee was alleged to have been dropping the tank off, I received no communication from them. I waited a whole day, never having heard anything despite them saying the employee would call me. The following morning (now 48+ hours after the tank was purchased) I called and spoke to multiple managers, who were effectively useless at any sort of problem solving short of a refund. I’m still waiting on the refund to come through to see how much was refunded, but I can’t imagine I’ll ever be back. Between being caught in a web of bureaucratic red tape for a delivery barely outside of the delivery range, to the complete lack of communication from the store, I just can’t help but feel like I was underserved despite spending (or rather attempting to spend) absurd amounts of money there."

"Annie R in the grooming department is the sweetest person and a great groomer! We had our pup taken to her every other month or so for over a year and am so sad to have to lose her (moving). She's caring, patient, attentive, etc. and I appreciate our time with her. The store itself is all I need it to be, fast friendly staff & good shopping options. Training & adoption opportunities too!"

"Disappointing Experience at Petsmart I recently had the unfortunate experience of taking my beloved pet to Petsmart and I must say, I am thoroughly disappointed. The entire visit was nothing short of a letdown. First and foremost, the staff seemed disinterested and lacked the enthusiasm one would expect in a pet-centric establishment. It was clear they were simply going through the motions, showing little care or attention to the animals in their care. Moreover, the grooming itself was subpar. My pet emerged looking far from their best, with uneven cuts and obvious signs of neglect in certain areas. I had expected a professional touch, but sadly, it seemed lacking in this establishment. Ever-since we bought him home we noticed he was literally shaved entire body including his bum, someone who is responsible and has knowledge wouldn't do this, it clearly shows their unprofessionally and irresponsible. He was having razor burns and rashes all over his body and he was not able to eat drink or walk at all, which really bugs us as a parents. Out hearts literally melts looking at him. He was super active and energetic and never been sick. Cleanliness is a fundamental aspect of any pet grooming business, and unfortunately, this store fell short in this regard as well. The facility appeared untidy and in need of a thorough cleaning. This lack of attention to hygiene only further eroded my confidence in their services. To add insult to injury, the pricing was exorbitant for the level of service provided. We are literally charge $100 for a 10months puppy. Pricing at Petsmart doesn't make sense at all, they are literally trying to pull money from customers pocket. I wish companies like this should be sewed. I would have been willing to overlook some of the shortcomings if the cost had been reasonable, but alas, this was not the case. In conclusion, I cannot, in good conscience, recommend Petsmart to fellow pet owners. The overall experience was deeply unsatisfactory, and I will be seeking services elsewhere in the future. It is my hope that this review serves as constructive feedback for the owners and staff to make significant improvements in their operations."

"I DON'T RECOMMEND IT, GO SOMEWHERE ELSE. The worst experience ever in a 'professional' place. I have a Pomeranian and I took him to cut his hair. 1. They didn't let us stay with him, 2. If I didn't pay, they wouldn't give me the dog and they wouldn't let me see him either, 3. They gave him a hairdressing machine when he can only pass the scissors because of his race, 4. I just wanted the ends and they gave me my dog with his hair almost to the skin. 5. When I indicated to the hairdresser my annoyance, she answered me very rudely 'and what do you want me to do? I can't stick his hair and I already cut his hair'. The worst service of my life, my puppy after that was super sad.(After and Before)"