Mattress Firm Crystal Lake

"An absolutely wonderful experience. Stephen was very knowledgeable and professional, but was absolutely friendly and very helpful. We had just closed our new home about an hour previously and needed two mattresses immediately. Stephen wound up the sale with a big "Welcome to Illinois," helped us wrap both up, and loaded them into our rented U-Haul. We got to sleep on mattresses tonight in our new home! Stephen, thank you again so very much. We have since returned to buy another mattress and again everything went very smoothly. We bought this Mattress Friday and it will be delivered on Sunday. The entire deal was fine within a half an hour. We will continue to recommend Mattress Firm to all our family and friends! The Hartwells"

"We were very happy with our experience! We were not pressured at all. Manny showed us several options and gave us time to try each. He was professional, personable and provided the knowledge that we did not have. A job very well done. Can’t wait to get our new bed delivered!"

"Wonderful experience. Me and my husband debated for months whether to get a King mattress; we currently have one child under 18months and I’m due for our next little one in January. So with 2 little children, plus 2 BIG dogs, our queen was not going to cut it anymore. There were multiple retailers I had been considering - Hassle Less, Ashley Furniture, Amazon, etc. we both agreed it was better to go into a store to ‘test’ the mattress beforehand. It was a whim to try Mattress Firm. TOTALLY WORTH IT! Manny was excellent. He showed us the most recent popular sales mattresses… and they were all part of the November special sales deals - MAJOR PLUS! He wasn’t pushy, manipulative, or trying to coerce us into purchasing anything. I knew I wanted plush and my spouse had questions about memory foam. Manny showed us a couple reasonably priced options and their corresponding purchase deals. We left to go talk and give some thought. Manny told us the business hours so we parted. It didn’t take much discussion with my husband though…a few hours later I returned to purchase one of the Hybrid options Manny had shown. Delivery with setup in 2 days was included for free as part of the deal. Months of heated debate about an action that took less than 72 stress free hours! Thank you Mattress Firm and your associate Manny!"

"I had a pretty good experience. The sales guy was very knowledgeable and very helpful. I finally got myself my king size bed that I’ve been wanting for a long time and everything was really great. However, I wish the salesman would’ve told me that the floor model that I had made my choice from was on the sales floor for years. It was super soft, because it had been laid on hundreds of times over the years. I loved it but I don’t think my new bed will feel the same. Until I break it in. That’s my only concern. However, it is good to know that my bed will be super comfy and soft for years and years to come great place great sales people would recommend it to anybody. D.L"