Arby's

"These employees work so hard and they always have a smile on their face. I have never had a bad experience here and they always hook it up with the sauce"

"I placed an order through doordash and received it with one sandwich short. I phoned Arby’s in Crystal Lake where my order was made to explain. First off they picked up and immediately hung up 5 times, before I actually got to speak to a young lady. I tried to explain my situation and she insisted I come to the store to pick up the sandwich they forgot. I have a 100% disabled VET husband whom I cannot leave alone and who needs an ambulance to transfer him places. I explained this to her and she still insisted I had to come into the store and then just hung up. Honestly, she was rude and most unhelpful."

"Worst Arby's I've ever visited. Ordered 2 beefs for 7 and a small lemonade. Was charged 15 plus. I stated amount was wrong. They adjusted but still charged a med lemonade when ID had ordered small. The cashier also shorted me 1 00 when I complained she readily gave me correct change. When I stated I needed the lemonade she rudely stated " I only have 2 hands""

"My husband and I had an appointment in Huntley and we decided to stop at Arby's. We hadn't eaten at an Arby's for a while and I had a taste for a beef sandwich and potato cakes. I love potato cakes so much that they are the main reason I wanted to go to Arby's. We went to order our food, I didn't see potato cakes on the menu. I figured as they are Arby's specialty they should be available. Nope. I ordered potato cakes and the kind young man at the register said they didn't have them. I asked if they were out of them or if they didn't carry them. He said they didn't serve them anymore. I was astounded. Potato cakes are the reason I ever go to Arby's. That and mixing Arby's Sauce with Horsey Sauce on my beef sandwich. I asked if I could get potato cakes at other Arby's. The young man said he thought none of the Arby's carried them anymore. I am sad. Now, I either have to wake up early once in a while and go to McDonald's (where I rarely ever frequent) for breakfast hash brown or do without. Not that deep fried potatoes are good for anyone, but I don't eat fast food often. I guess I probably won't eat at Arby's anymore. I can mix horse radish and BBQ sauce at home. No potato cakes means no more visits to Arby's for me. Yes, there were other choices of side dishes. Curly Fries covered with MSG (gross) or French fries. I got the French fries and they were below mediocre. They aren't worth the trip. (Potato cakes would be worth the trip, by the way.) The young man at the check out was kind and polite. He did his job well. No complaints there. I just want potato cakes."