Rush Truck Centers – Lubbock

"I called them for a part they said they have it and gave me an order number and everything, I went there all the way from Odessa and they said they don't have it, they got mistaken, they have it in El Paso. 0 stars they just make me waste time and fuel"

"I can honestly say I do not recommend this shop."

"Called last Friday to see if I could drop off my truck on Monday to have it looked at. Service Foreman said yes, bring it Monday and we will look at it. I'm thinking great, they don't have a backlog and can get it in. I drop it off Monday at 12:30 pm. I don't hear anything and I check on it Wednesday. They are looking into it and I get and email that they are diagnosing it. Hear nothing again so I go down there on Thursday and see my truck hasn't moved since Monday where I parked it. I go inside and they tell me now that it will be midldle of next week before they can look at it. REALLY? $250 diagnostic fee and nothing fixed. If your an owner operator, don't come here. You will be put to the end of the line behind fleet customers who have other trucks that can run their business. Rush doesn't care about the single man owner operator. If you want a 2-3 week vacation, come on down."

"I can honestly say I do not recommend this shop. Do not come here, do not service Foreman Jay Ross. He cannot answer any questions except to say. "I don't know", I don't know what this problem is. Or perhaps he just has a lack of intelligence. It would take these people forever to fix a truck. Go somewhere else and stay away from them."

"I own a HINO 338 and Rush Truck Center is a certified Hino dealer with supposedly certified Hino mechanics. I called them and asked to make and appointment to have a Preventative maintenance done. which entails, oil change, primary and secondary fuel filters, lube bumper to bumper. First, I told them not to worry about the air filter i could replace it myself plus it was good for another several months but they replaced. at a unreasonable price. so I bring my truck in first thing the next morning after telling what I wanted the day before. I leave and around 1pm they call me to say we DO NOT HAVE OIL and will have to keep the truck till next day. Wow! incompetent people. Do not even check inventory the day beforehand? The next day late in the afternoon I pick it up and I open the hood all the wiring is unclipped and all over the place and a clamp is missing. Of course they say it was not there but I do post and pre trip inspections so I know it was there. The mechanic was a young kid that had no idea what he is doing. That is who the trust your truck with incompetent young kids with no supervision. Also they charge way above normal prices for parts. a filter costs $68 that charges $91 if they put it on. The same filter is you buy the part from them to put in yourself they charge $180! This place is a mess the manager does not even know anything as a mechanic. If you want to be ripped off and have unqualified people work on your truck this is the place to go. John Connolly"