Southlake Tennis Center

"One of the best tennis facilities I’ve been. Quinton did an amazing job being so patient, and very helpful through the application process. Quinton made the whole experience smooth and peaceful."

"If I could leave a zero star review, I would. This is a tale of STC misrepresenting a product they sold to a 17 year old and subsequently taking the position of “how could you not be aware of the fact that your lessons expired that we communicated through an obscure email we sent you after you spent your money with us”? Last year my 17yr old purchased a set of Summer lessons advertised on STC Website as “schedule at your convenience and enjoy”. It got so hot that she almost passed out at her second lesson, so she paused. The instructor left the center shortly after. When the child attempted to take the rest of the lessons this year before going away to college she was told the lessons expired after 6 mos and she should have known this based on an email that was (maybe, cannot be confirmed) sent (which we cannot locate and STC staff could not find they sent either while on the phone with us). No lessons or refunds will be given. She is off to college now. STC staff appears comfortable taking this position and we must assume this is a regular occurrence there. They must feel protected by municipal ownership and legal protection it offers. However, we now feel determined to turn this into a learning experience for our daughter and will pursue every consumer protection, state office and legal venue available to us. Days of consumer rights abuses through obscure and buried terms and conditions without asking for an explicit consumer acknowledgement are behind us and we feel it necessary to teach our 17 yr old this lesson. We will keep everyone here updated on progress. In the interim, keep your attorney available to review all terms and conditions of a purchase your child makes with STC (probably buried in a random obscure email they send you after the purchase) :-)."

"Great facility. However, watch your email! The kids programs will auto-renew and the manager will refuse a refund after it has been charged. Apparently you have to cancel through an email they say was sent but we have no record of. Lost my business to make a few short term dollars. *Edit:Received a pro-rated refund due to the session already starting. Upgraded review to 3*; still not happy with an auto-renewing kids program that must be disenrolled through an email. If I wanted to sign my kid up, I'd do it. Auto-renewals are a money grab. *Edit2: Got a full refund. Sticking with 3* due to the inconvenience. What a... racket."

"I was really disappointed about Southlake Tennis Center billing. I have credit in my account due to class cancellation by the center. I was trying to get credit back as my kid is no longer taking the class now but the center told me that I can’t get refund. The only way I can use it is either to buy at the shop or take class. So I did go there and made purchase and paid In pull at spot. However, the center charged me again for the full amount the next day. While I am working on getting the duplicate payment back, they told me the credit was expired so I can’t use it. Nobody told me that and it was in my account till I made purchase. This is totally unacceptable Regards the center’s response, nobody told me that the credit only valid for one year. Actually I called the center when I noticed there was credit. The staff told me that I can use the credit to buy from the store. Of course now they changed their responses."

"Great place for playing and learning Tennis. Outdoor and air-conditioned indoor courts. Nice places to relax while waiting for the kids training sessions to end."