Sam's Auto Repair and Body Shop

"Sam's auto is an excellent place to get your car fixed. I got amazing service and and great price for getting my exhaust and muffler fixed in a very short time. I would highly recommend their services!"

"Sam’s auto is an excellent service for all your car needs. Sunny is a very professional, helpful and fair mechanic. I had a major bump with scratches on my car and he fixed it perfectly. It looked like it had never happened. Also at a very reasonable cost. I will definitely go straight to him should I have any car repair need in the future. By far the best I ever tried."

"I normally never leave bad reviews but i feel that if i didn't in this case I'd be hurting future trusting customers. I had a very negative experience which I've shared with my collegues and they agreee it was a rip off. I have a 2015 Honda Accord with 230K miles. The flexible piece (bumper) got pulled off so i had the car towed there. It could have been driven but i was in Naperville and was worried about the highway wind. It arrived there at 4:30 and the Sunny, who said he as a worker, inspected it. Most places do a FREE INSPECTION, and theres a sign saying free inspection and he came up with a quote of 3200 which he quoted everything as if fixing it perfect and inflated times. I came the next day to discuss it and he gave me an invoice of 375.00 which was 200 inspection fee and 125 daily storage. He said he's doing me a favor because its normally 175 storage. Trusting him i asked what would he do since the car is only worth 5000-7000. He said he as a friend that can take it for 100.00. I said no because at least i want 1000 as is. We agreed that he'd waive the 375 free inspection fee and give me 500 if i can get the title asap. I agreed and went to the DMV. I was told it would be 4-6 weeks so i went back at Sam's and said it would take too long that i'd just take the car back and sell it when i get the title. Then he handed me a bill for $709.00. It's 12:50pm and i just went to the DMV to do our deal, and this is less than 48 hours later. I said why is he charging me for 3 days storage. He says storage fee starts at 12:00. I said i went to the DMV in good faith pursuant to our deal and it said it didn't matter and tried showing me a paper where he charged some customer 1500 for one day storage. Trying to show me its a deal i'm getting. I know that's the way some business work but he's charging $125 for 50 minutes AND he had me wait till he completed another customer quote (about 25 minutes). I said I thought this was wrong and bad business but he just pretended he didnt understand. He orginally took a copy of my license for the file but no work was done so I said i'd like the paper with my license back. He refused saying it was for them. I said but we're not doing any business but he still refused. A few things. 1st, I think Sunny is the owner and not a worker. 2nd. That's the way some places do business and that's fine. which is why i politely paid the bill. But i told him i'm not happy. 3rd. I learned a lesson not to trust people even if they seem honest. We have a business too. And as the owner, i care about referrals more than any individual sale. So we strive to do our best for people to make a win/win situation. It would bother me personally if i didn't try to make every customer satisfied and want to tell their friends. Some businesses don't share that philosophy and Sam's Auto Repair is one of them. I will never go back to Sam's Auto Repair. I just am posting this because I was trusting as most people are, but here you'll get taken advantage of. Sometimes you wonder if these small hole in the wall type places are really gems with hard workers but sometimes there's a reason why they're still hole in the wall type places. I learned my lesson. Sometimes we have to bend to other people's reality. Like I did when although i don't agree with they way he ripped me off or their tactics, i still paid the bill in full. But it works two ways. Now I cannot in good conscience not tell other people my experience. That's my reality and i'm sure Sam (Sunny) would understand. $700 bucks isnt bad for a life lesson i guess. Anyway, I'd say dont go there."

"Took my 2006 Audi to Sam’s for some tricky rust repair on the gate hatch, around the rear headlight. Another body shop wouldn’t even give me a quote on this job, they just told me I’d need to replace the whole gate. But these guys did the body work in under a week for a really decent price. I’m impressed with the work and not too mention the customer service. There were several other dents and scratches on the gate that I wasn't worried about, and they fixed those free of charge. Great guys, I’ll be back for any future repairs this car needs!"

"Excellent work done by honest mechanics. After getting into a car accident I found Sam’s Auto Repair and Body Shop online by looking up local shops with good reviews. Sam’s Auto Repair and Body Shop had excellent reviews so I directed the tow truck to take my car to Sam’s Auto Repair and Body Shop. Within a few minutes I started receiving calls from my insurance company trying to convince me to not bring my car in. After all the work was done it was very clear to me why the insurance did not want me to go there. Sam’s Auto Repair and Body Shop did not cheap out quality and parts. They purchased quality parts from the dealer when necessary and fought with the insurance company on my behalf to cover parts of the car that were damaged in the accident that my insurance company did not think needed to be fixed. There is no doubt in my mind that if I had taken my car to my insurance company’s selected shop that the parts on my car and the work done on it would not have been completed to such a high quality. My car looks good as new. They even offer discounts to those affiliated with Northwestern and will help you get a rental car (with discount) from Enterprise. If I ever need any work done on my car again I will not hesitate to bring it to found Sam’s Auto Repair and Body Shop"